The ITIL Foundation Certificate Detailed SYLLABUS Part 3

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The ITIL Foundation Certificate in IT Service Management SYLLABUS

 

The ITIL Foundation Certificate Detailed SYLLABUS Part 3

Foundation syllabus :
The syllabus will guide the design, development and use of training materials as well as training aimed  at raising individual’s understanding of, and competence in, IT service management as described in the
ITIL Service Strategy,
ITIL Service Design,
ITIL Service Transition,
ITIL Service Operation,
ITIL Continual Service Improvement,
ITIL Introduction and ITIL Glossary publications.
The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.
Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate.
The recommended number of study days is 3 when taught in a classroom environment, which can
include the final exam.

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ITILFND07 Roles :
The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management. Specifically, candidates must be able to:

07-1. Account for the role and the responsibilities of the
• Process owner
• Process manager
• Process practitioner
• Service owner

07-2. Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.
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The recommended study period for this unit is minimum 45 minutes.

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ITILFND08 Technology and architecture :

The purpose of this unit is to help the candidate to:
08-2. Understand how service automation assists with expediting service management processes

It is recommended that this unit is covered as part of the training in the other
units.

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ITILFND09 Competence and training :

09-1. Competence and skills for service management

09-2. Competence and skills framework

09-3. Training

This unit is not examinable. The recommended period of study is 15 minutes.

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ITILFND10 Mock exam :

The purpose of this unit is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must:

10-1. Sit a minimum of one ITIL Foundation mock exam.

The recommended study period for this unit is minimum 2 hours inclusive of
revision.

The ITIL Foundation Certificate Detailed SYLLABUS Part 3

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The ITIL Foundation Certificate Detailed  SYLLABUS Part 1

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The ITIL Foundation Certificate Detailed  SYLLABUS Part 2

What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.

The Service Lifecycle ITIL, information technology infrastructure library

The ITIL Foundation Certificate Detailed SYLLABUS Part 3

#ITIL

What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.

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The ITIL Foundation Certificate Detailed SYLLABUS Part 3
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