New Jobs in Kuwait iiQ8
Dear All, New Jobs in Kuwait iiQ8
Legal Collection Supervisor
Location: KW
Company: Alghanim Industries
| 1. BASIC FUNCTIONS AND SCOPE OF WORK:
- Ensures effective collection follow-up on Legal portfolio and timely collection of receivables
- Improve collection in Legal to reduce bad debts provision
- Handle customer service-related queries and complaints
|
| 2. PRINCIPAL DUTIES:
- Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets
- Ensure to identify and timely flagging of Skipper customer
- Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:
- Allocate Legal outstanding customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
- Send SMS to overdue customers as per the policy
- Manage customer calls(inbound/outbound), handles queries or complaints
- Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
- Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any
- Maintain good relationship with Police department to help in Car Seizure/Jail Order activities
- Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers
- Review follow-up feedback received from agents and take necessary action
- Provide required training/support to the team and ensure that team is working optimally
- Conduct regular team meetings to discuss on issues, suggestion and provide solution
- Publish report on collection performance to the management as applicable
- Review various reports and identify the issues and provide timely solution
|
New Jobs in Kuwait iiQ8
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New Jobs in Kuwait iiQ8
