New Jobs in Kuwait iiQ8 | Legal Collection Supervisor, Fleet Manager, Sales, Office Jobs

New Jobs in Kuwait iiQ8 | Legal Collection Supervisor, Fleet Manager, Sales, Office Jobs

Job Vacancy 92 total views, 2 today

New Jobs in Kuwait iiQ8

Dear All, New Jobs in Kuwait iiQ8

Legal Collection Supervisor

Location: KW

Company: Alghanim Industries

1. BASIC FUNCTIONS AND SCOPE OF WORK:

Ensures effective collection follow-up on Legal portfolio and timely collection of receivables
Improve collection in Legal to reduce bad debts provision
Handle customer service-related queries and complaints

2. PRINCIPAL DUTIES:

Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets

Ensure to identify and timely flagging of Skipper customer

Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:
- Allocate Legal outstanding customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script

Send SMS to overdue customers as per the policy

Manage customer calls(inbound/outbound), handles queries or complaints

Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation

Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any

Maintain good relationship with Police department to help in Car Seizure/Jail Order activities

Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers

Review follow-up feedback received from agents and take necessary action

Provide required training/support to the team and ensure that team is working optimally

Conduct regular team meetings to discuss on issues, suggestion and provide solution

Publish report on collection performance to the management as applicable

Review various reports and identify the issues and provide timely solution

Apply now »

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