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Dear All, you have the latest jobs in Kuwait Today Jobs in Kuwait. iiQ8 Call Center Agent, HR, IT, Supervisor

Shift Supervisor

Location: KW

Company: Alghanim Industries

Job Summary

To aid store management in the achievement of store objectives and assist in assigning, directing and following up on activities of Crew Members.  Provides quality products and services in a clean and safe environment to each customer. Works with the store management team to ensure compliance with all Company policies, procedures, programs and systems and local laws and ethical business practices.

Job Responsibilities

  • Trains, monitors and reinforces food safety procedures to Crew Members. Ensures all food safety procedures are executed according to Company policies and health / sanitation regulations; initiates corrective actions, as appropriate
  • Monitors tasks performed by Crew Members to ensure product Quality, Service and Cleanliness (QSC). Performs and monitors tasks in a manner to support total store “Customer Courtesy”
  • Executes established cost control systems. Monitors and follows up with Crew Members on proper food prep amounts, procedure execution and bin chart usage to minimize food cost. Executes, trains, and monitors proper cash control procedures
  • As directed, ensures proper training for Crew Members through established systems and follows through to ensure compliance to Company standards. Coaches Crew Members to maximize performance execution
  • Supervises Crew Members in a manner that maximizes retention. Works with management to communicate Speak Out process. Ensures proper execution of, and compliance with, all Company policies and procedures on assigned shifts
  • Maintains safe working conditions by following all safety, security and maintenance policies and procedures

Candidate Requirements

  • 1 or more years of restaurant or supervisory experience

Education

Diploma
Bachelor’s Degree

 

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Today Jobs in Kuwait Assistant Broker Relationship Manager

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

To build and maintain strategic business relationships brokers and working closely with the technical department as he will be a key link in enabling growth through generating leads, partnerships, and business opportunities.

Job Responsibilities

– Identify and develop new business opportunities for the broker’s channel.
– Proactively manage the relationship process and strengthen the business relationship with key brokering partners.
– Responsible for profitable growth of business – all lines; achieving pre-assigned targets.
– Facilitate broker’s understanding of underwriting appetites and capabilities and act as point of access for broker enquiries.
– Develop marketing activity to achieve the target of brokers channel in line with company’s underwriting guidelines and R/I Treaty Limits.
– Interact on a regular basis with the reporting line manager on areas for improvement and implementation of action plans to drive broking sales and increase services performance.
– Proactively provide market feedback to the underwriters on trends and on changing requirements of clients/brokers.
– Manage and renew existing accounts and following up collection of premiums with cooperation of the brokers.
-Enhancing Enaya’s image in the market by providing an excellent level of service and maintaining excellent working relationships with assigned brokers.
-Responsible for achievement of agreed upon yearly sales target figures & performance goals / objective.
-Maintain & develop s portfolio of existing and new, client accounts to ensure renewals and maximize profitability through daily account management.

Candidate Requirements

•Experience: Min 8+ years’ work experience.
•Must have more than 5 years’ experience in Insurance Industry & specifically Kuwait Market.
•A proven track record of Underwriting or Development role in industrial / specialty insurance business
•High level of drive and determination.
•A working knowledge of our competitors’ products and services.
•An Excellent understanding of brokers best practices.
•A detailed knowledge of the segment’s products range.
•Influencing & negotiation.

Education


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Today Jobs in Kuwait Call Center Agent

Location: KW

Company: Alghanim Industries

Position Overview

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Essential Job Roles:

  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Center Manager.

 

Skills, Knowledge & Experience Required

  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills

 

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Today Jobs in Kuwait

iiQ8 Call Center Agent, HR, IT, Supervisor

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