Content Analyst, Area Manager, Call Center Agent | Job Vacancies 3

 

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Content Analyst, Area Manager, Call Center Agent

 

Hi Visitor, in this page we will find the vacancies for the post of Content Analyst, Area Manager, Call Center Agent.

 

Call Center Agent

Location: KW

Company: Alghanim Industries

Position Overview

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Essential Job Roles:

  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Center Manager.

 

Skills, Knowledge & Experience Required

  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills

 

Finance jobs in Kuwait, Financial Analyst, Costing Clerk, Financial Service Representative


Content Analyst, Area Manager, Call Center Agent

Area Manager

Location: KW

Company: Alghanim Industries

Job Summary

The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.

Job Responsibilities

  • Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories
  • Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures
  • Assists Line Manager in reviews and budgets
  • Assists in selecting competent team members
  • Supports, participates in training and develops staff for future potential
  • Manages employee issues and disciplinary matters
  • Ensures all brand standards, policies and procedures are communicated to team members and are complied with
  • Checks quality of service, coffee and food excellence
  • Utilizes customer feedback to lead stores in identifying gaps and executing improvements
  • Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time
  • Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores
  • Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance
  • Develops talent and identifies training needs through coaching and mentoring
  • Works with the Training Manager to ensure training needs are addressed
  • Ensures a succession plan is in place to meet future manpower requirement
  • Involved in Local store marketing initiatives and drive store performance
  • Involved in selecting costa locations & new store acquisitions
  • Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards
  • Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works
  • Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits
  • Involved in product ordering forecast
  • Involved in above the line marketing activities and lead outdoor event/activities
  • Involved in making any new operational/financial policies related to audit and brand excellence
  • Ensure NSO on time, up to standard and budget

Candidate Requirements

  • Strong verbal and written communication skills
  • Good leadership skills
  • Knowledge & understanding of  P&L/ KPIs
  • Able to positively engage, motivate and influence other
  • Highly self-motivated and directed with an attention to detail
  • Excellent organizational, planning and time management skills
  • Ability to train and develop the skill and knowledge
  • Experience in operational management
  • Experience within retail hospitality sector (preferable coffee shops industry)
  • Computer proficiency

Education

Bachelor’s Degree




Service Manager, Costing Clerk, IT Planner | Jobs in Alghanim Industries 3


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Content Analyst, Area Manager, Call Center Agent

 

Content Analyst

Location: JO

Company: Alghanim Industries

Long Description

Job Summary

Creation of product as well as non-product content, on website based on provided product details, manuals, marketing materials.

Job Responsibilities

  • Researching online for product’s most important technical and non-technical specifications, images, videos, etc. to ensure content appeals to a customer’s need, wants and interests.
  • Applying keyword research to optimize content based on customer search behavior
  • Implementing searchable keywords in content to improve search visibility and generate traffic to website.
  • Creating unique content for a wide variety of products based on SEO content recommendations.
  • Working on categories and attributes of products to make sure all are presentable in a timely and good manner.
  • Ensuring quick turnaround time and push of products live onto the website in line with business expectations
  • Uploading and cross checking the overall layout of product content.
  • Writing blog articles that enhance customers’ online shopping experience from the website.
  • Building a kind of authority for the website by linking keywords in blog articles to product pages to attract customers and prompt them to buy from the website.
  • Updating product categorization from time to time according to customers’ new life experiences.
  • Creating specification rich attribute sets
  • Aligning with SEO Agency
  • Producing online videos creation, info graphics / etc.

Candidate Requirements

Behavioural:

  • Communication Skills: To listen, respond constructively to other team members and give support for others’ tasks and projects. To seek opportunities to work on teams as a means to develop knowledge and performance.
  • Performance Management: To set specific goals along with timelines and development plans for accomplishment. To clarify expectations about what will be done and how. To notify his/her manager about any problems that affect the ability to complete set targets.
  • Team Player Role: To encourage and facilitate cooperation and trust. To promote team spirit, commitment, and group identity. To work with others to achieve shared goals.
  • Creativity: To ensure that content is appealing to target audience. To come up with creative designs & writing style templates for the website.

Functional:

  • IT Competency: Working knowledge of MS Office applications with knowledge on content creation on e-commerce platform such as Magento.
  • Industry Knowledge: Good knowledge of products, competition and trends
  • SEO: Basic – intermediate knowledge about SEO and how to do keyword research to optimize product pages online.
  • Writing and Reading skills: Proficiency level is preferred (English and Arabic).

Min 1-2 years’ experience.

Experience working within a retail ecommerce environment (preferred).

Education

Bachelor’s Degree

Content Analyst, Area Manager, Call Center Agent

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IT Support Job Vacancy | Multiple Job Vacancies in IT Companies

 

Content Analyst, Area Manager, Call Center Agent

 

We all know how daunting it can be to find your first job, that first stepping stone in your new career, and firmly believe that we are the Launchpad you are looking for to jumpstart your career. We welcome all fresh university graduates, and those with a couple of years’ worth of experience, who are looking for a strong professional foundation, and for challenges that can truly shine a light on your strengths and push you to your highest potential. We also pride ourselves on providing all our talent with a welcoming, supportive environment of teams that want to see you grow, and truly shape your career for years to come.

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September 17, 2023 3:26 PM

9687 days, 9 hours

Listing ID 3796506ec10dda58 152 total views, 0 today