PACI Launches Resident Removal Service via Sahel App for Property Owners in Kuwait | iiQ8
PACI introduces the new Resident Removal service through the Sahel app, enabling property owners in Kuwait to update resident records digitally, enhancing efficiency and accuracy in civil information services.
Date: Tuesday, December 30, 2025
The Public Authority for Civil Information (PACI) has officially launched a new “Resident Removal” service through the government’s Sahel application, making it easier for private property owners in Kuwait to manage resident information digitally.
What is the “Resident Removal” Service?
The new service allows property owners to request the removal of individuals registered as residents at their property. This process is fully electronic and requires the activation of the pre-registration service for resident data.
By providing this option, PACI ensures that resident records are accurate and up-to-date, helping property owners comply with regulations and maintain correct civil information for their properties.
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Why PACI Introduced This Service
According to PACI, the launch of this service is part of a broader strategy to:
- Expand digital services: Offering more online tools to citizens and residents.
- Improve efficiency: Reducing the time and paperwork involved in resident management.
- Ensure accuracy of data: Helping property owners maintain up-to-date resident information.
- Support digital transformation: Aligning with Kuwait’s vision for modern, streamlined government services.
How It Works
Property owners can access the service through the Sahel application, which is available on smartphones. Once logged in:
- Verify the property ownership information.
- Check that the pre-registration service for resident data is active.
- Submit a resident removal request for individuals currently registered at the property.
- PACI processes the request, updating the records digitally.
The service eliminates the need for property owners to visit PACI offices, making it faster and more convenient.
Benefits for Property Owners and Residents
- Time-saving: Requests are handled digitally without the need for physical visits.
- Accurate records: Ensures the official registry reflects the current residents.
- Simplified procedures: Reduces administrative burden for both property owners and the authority.
- Aligned with digital transformation: Supports the modernization of Kuwait’s government services.
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.#المعلومات_المدنية pic.twitter.com/bfoKeTsY0L— الهيئة العامة للمعلومات المدنية (@pacikwt) December 29, 2025
Learn about the Resident Deletion Service | • Registration mechanism for the Residents’ Data Service • Steps for the Resident Deletion Service . . #المعلومات_المدنية
PACI Launches Resident Removal Service via Sahel App for Property Owners in Kuwait | iiQ8
Top FAQs: PACI “Resident Removal” Service via Sahel App
- What is the PACI “Resident Removal” service?
The PACI “Resident Removal” service allows property owners in Kuwait to request the removal of individuals registered as residents at their property through the Sahel app, making resident record management faster and fully digital.
- Who can use the “Resident Removal” service?
The service is available to private property owners in Kuwait who have activated the pre-registration service for resident data.
- How do I access the service?
Property owners can access the service by:
- Downloading and logging into the Sahel app.
- Verifying their property ownership details.
- Submitting a resident removal request for the registered individuals.
- Is the service available online only?
Yes, the service is fully electronic and does not require visiting PACI offices, making it fast and convenient for property owners.
- What documents do I need to submit a resident removal request?
To use the service, you only need to have pre-registered resident data active for your property. All requests are processed digitally through the Sahel app, so no physical documents are required.
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- How long does it take to process a removal request?
Once submitted via the Sahel app, PACI reviews and updates the resident records electronically, typically within a few business days.
The General Authority for Civil Information announces the launch of the “Deletion of Residents” service via the “Sahl” application, currently available to owners of private housing, in confirmation of its ongoing pursuit and efforts to develop electronic services and enhance the efficiency of data updates. . . #المعلومات_المدنية
- Why is this service important?
The service helps property owners:
- Maintain accurate resident records.
- Avoid legal or administrative issues.
- Save time with digital processing instead of visiting PACI offices.
- Where can I get help if I face issues?
For assistance, property owners can contact PACI through their official channels or access the help section in the Sahel app for guidance on using the service.
The launch of the “Resident Removal” service via the Sahel app marks a significant step toward digital government services in Kuwait. By allowing property owners to manage resident data efficiently, PACI strengthens both service delivery and data accuracy, reflecting its commitment to streamlined, modern public services.
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