Transition Planning and Support in ITIL, ITIL Course
Service Transition
Transition Planning and Support
Introduction
The purpose of the transition planning and support process is to provide overall planning for service transitions and to coordinate the resources that they require.
The Objectives are:
• Plan and coordinate the resources to ensure that the requirements of service strategy encoded in service design are effectively realized in service operation.
• Coordinate activities across projects, suppliers and service teams where required.
• Establish new or changed services into supported environments within the predicted cost, quality and time estimates.
• Establish new or modified management information systems and tools, technology and management architectures, service management processes, and measurement methods and metrics to meet requirements established during the service design stage of the lifecycle.
• Ensure that all parties adopt the common framework of standard re-usable processes and supporting systems in orderto improve the effectiveness and efficiency of the integrated planning and coordination activities.
• Provide clear and comprehensive plansthat enable customer and business change projects to align their activities with the service transition plans.
• Identify, manage and control risks, to minimize the chance of failure and disruption across transition activities; and ensure that service transition issues, risks and deviations are reportedto the appropriate stakeholders and decision makers.
• Monitor and improve the performance of the service transition lifecycle stage.
Scope
The scope of transition planningand support includes:
• Maintaining policies, standardsand models for service transition activities and processes
• Guiding each major change or new service through all the service transition processes
• Coordinating the efforts needed to enable multiple transitions to be managed at the same time
• Prioritizing conflicting requirements for service transition resources
• Planning thebudget and resources neededto fulfill future requirements for service transition
• Reviewingand improving the performance of transition planning and support activities
• Ensuring that service transition is coordinated with program and project management, service design and service development activities
What is ITIL ? Transition Planning and Support in ITIL, ITIL Course
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
#ITIL Continual Service Improvement in Activities and Concepts ITIL – ITIL Course
What is the meaning of ITIL in IT?
ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.
Transition Planning and Support in ITIL, ITIL Course
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