Service Transition ITIL, information technology infrastructure library
Service Transition ITIL, information technology infrastructure library
Objective: The objective of ITIL Service Transition is to build and deploy IT services. The Service Transition lifecycle stage also makes sure that changes to services and service management processes are carried out in a coordinated way.
Part of: IT Service Management | ITIL processes
Service Transition itil, information technology infrastructure library
What is the basic concept of ITIL? Service Transition ITIL, information technology infrastructure library
Service Transition ITIL, information technology infrastructure library
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.
The Service Lifecycle ITIL, information technology infrastructure library
ITIL 4 Service Transition
The Service Transition processes described here follow the specifications of ITIL V3, where Service Transition is the third stage in the Service Lifecycle.
ITIL V4 has moved from the Service Lifecycle concept to a more holistic approach that includes key concepts, the Four Dimensions Model and the Service Value System (SVS).
Instead of processes, ITIL 4 describes 34 ‘practices’, and many of the 26 processes specified in ITIL V3 can be found in ITIL 4 as practices. For example, ITIL V4 refers to Change Management and Configuration Management as practices (Change Management has been renamed to “Change Enablement”).
The shift from processes to practices means ITIL V4 is no longer prescriptive about processes and gives organizations more freedom to define tailor-made Service Transition processes.
Since the processes specified in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations that need to define their Service Transition processes can still use the processes specified in ITIL V3 as templates.
What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.
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