Key Concepts ITIL, information technology infrastructure library

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ITIL 270 total views, 0 today

Key Concepts ITIL, information technology infrastructure library

Key Concepts ITIL, information technology infrastructure library
Key Concepts itil, information technology infrastructure library 
 
 Incident
 
 Unplanned interruption to an IT service or an unplanned reduction in its quality
 
 Work-around
 
 Reducing or eliminating the impact of an incident without resolving it
 
 Problem
 
 Unknown underlying cause of one or more incidents
 
 Service
 
 Delivers value to customer by facilitating outcomes customers want to achieve without ownership of the specific costs and risks
 
 Service Level
 
 Measured and reported achievement against one or more service level targets
 
 Service Level Agreement
 
 Written and negotiated agreement between Service Provider and Customer documenting agreed service levels and costs
 
 Configuration Management System (CMS)
 
 Tools and databases to manage IT service provider’s configuration data
 
 Contains Configuration Management Database (CMDB)
 
 Records hardware, software, documentation and anything else important to IT provision
 
 Release
 
 Collection of hardware, software, documentation, processes or other things require to implement one or more approved changes to IT Services
 

What is the basic concept of ITIL? Key Concepts ITIL, information technology infrastructure library
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.

Key Concepts ITIL, information technology infrastructure library

The Service Lifecycle ITIL, information technology infrastructure library

Key Concepts ITIL, information technology infrastructure library

#ITIL

What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.

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December 28, 2018 9:02 PM

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