Event Management ITIL, information technology infrastructure library
Event Management itil, information technology infrastructure library
3 Types of events
Information
Warning
Exception
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Need to make sense of events and have appropriate control actions planned and documented
Request Fulfillment
Information, advice or a standard change
Should not be classed as Incidents or Changes
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Event Management ITIL, information technology infrastructure library
Problem Management
Aims to prevent problems and resulting incidents
Minimises impact of unavoidable incidents
Eliminates recurring incidents
Proactive Problem Management
Identifies areas of potential weakness
Identifies workarounds
Reactive Problem Management
Identifies underlying causes of incidents
Identifies changes to prevent recurrence
Access Management
Right things for right users at right time
Concepts
Access
Identity (Authentication, AuthN)
Rights (Authorisation, AuthZ)
Service Group
Directory
Event Management ITIL, information technology infrastructure library
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.
An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services. Events are typically notifications created by an IT service, Configuration Item (CI) or monitoring tool.