Job vacancy in Gulf Bank Kuwait Operation Manager – iiQ8 job vacancy

• Manage the performance of SCSR / CSR to ensure best productivity and high quality service, in order to provide a range of general banking services to customers.
• Responsible for Branch staff appearance, behaviors and attitudes assuring excellent customer service delivery within the timelines and according to the Bank Promise at all times to enhance the customers’ satisfaction.
• Responsible for Cash and is the custodian of the branch vault, ensuring that the cash balances are maintained at all times.
• Review cash balances and limits to ensure excessive cash is not maintained and that any excesses are reported to Consumer Operations after maintaining the proper approvals, in addition to managing cash movements to and from the branch.
• Authorize tellers’ transactions on BEAM, check the document and apply the second check on customers’ signatures for amounts greater than KD 5000/-.
• Checking the tellers’ vouchers against their journal at EOD, to ensure correctness/availability of all vouchers and necessary documents.
• Approve customers’ Dormant Accounts Activation requests after verifying customer’s personality and signature.
• Communicate with customers in order to resolve their complaints where possible and follow up the unresolved ones.
• Respond to AML Unit enquiries in a timely manner, updating existing customer accounts.
• Daily supervision of key GL’s and Suspense Accounts to ensure that they are balanced as per Gulf Bank procedures.
• Escalating all un-reconciled entries, facilitating the closure of pending issues and maintaining monthly balancing reports.
• Responsible for preparing the quarterly Risk & Controls Self Assessment (RCSA) report to Risk Management, and following up Minors, PIV and other reports as per bank policies and procedures.
• Respond to Internal/External Audit and Consumer Operations queries in a timely manner, ensuring that the discrepancies pointed out, are corrected immediately, and are not repeated in future.
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Bachelors Business

Bachelors Degree in Business administration, Equivalent Qualification training in AML policies

Knowledge

• Good knowledge in branch operations, policies & procedures.
• Good Knowledge of bank Products & Services.
• Excellent rating in the Internal Audit & Internal Control report.

Experience

3-5 years of banking operations experience with 2-3 years in Assistance Operations Manager position.

Accreditation / Licensing

CABBM (is a must)

Core Competencies

Title and Definition

Functional Competency

Building Customer Loyalty

Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

Collaborating

Working cooperatively with others to help a team or work group achieve its goals

Initiating Action

Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

Managing Work

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Effectively managing one’s time and resources to ensure that work is completed efficiently

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Work Standards

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Primary Location : Kuwait

Job : Mid Level Jobs

Organization : Branch Banking

Schedule : Regular

Shift : Standard

Job Type : Full-time

Job Level : Day Job

Job Posting : May 28, 2019, 3:42:03 AM