iiQ8 Jobs Today, Sales Representative, Call Center Agent, Risk Management
iiQ8 Jobs Today
iiQ8 Jobs Today, Sales Representative, Call Center Agent, Risk Management
Call Center Agent
Location: KW
Company: Alghanim Industries
Long Description
Job Summary
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Education
iiQ8 Jobs Today, Sales Representative, Call Center Agent, Risk Management
Recent Vacancy, Legal Representative, Sales, Sr. Auditor | iiQ8 Jobs
Sr. Sales Representative
Location: KW
Company: Alghanim Industries
Long Description
Job Summary
Serve as a primary point of contact between business and its customers promoting company services and products.
Job Responsibilities
• Targeting and identifying new customers
• Meeting with customers to introduce services
• Attend customer inquiries and questions
• Keeping up to date customer records and database
• Promoting provided services to meet sales target
• Being up to date with market changes and supports management in predicting sales trends accordingly
• Present, promote and sell product / service to existing and new customers
• Establish, develop, and maintain positive business and customer relationship
• Achieving agreed on sales target and outcomes
• Services existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call existing or potential customers
• Resolving customer complaints by investigating problem and come up with solutions.
Candidate Requirements
• High school, Diploma in a related field
• 2-3 years of experience in smilar capacity
• Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job
Education
Risk Management & Controls Analyst
Location: KW
Company: Alghanim Industries
Job Summary
The RMC Analyst designs/improves processes, identifies/assesses underlying risks, and recommends actions to manage/mitigate operational risks.
Job Responsibilities
•• Support all business initiatives, partnerships, new revenue streams, and automations.
• Ensure proper documentation and approval of key business processes, promotions, and policies through creation of SOPs. Regularly monitor operational adherence to SOPs and policies.
• Keep all policies and procedures updated to align with changing business environments.
• Identify, document, and communicate key risks and system gaps to Management periodically.
• Devise action plans to mitigate identified risks through automation or changes in manual processes, ensuring duty segregation and access management.
• Create custom reports in Alteryx and SAP Business Intelligence, review financial data and other operational information to spot irregularities.
• Supervise Retail Stores audit function, ensuring timely audits and analyzing operational risks by discussing with stakeholders.
• Draft and present store audit reports outlining findings, risks, and recommended solutions.
• Act as a liaison between operations and IT teams to evaluate business process/system changes from a risk/control perspective.
Candidate Requirements
• Minimum 3 years of relevant experience in Enterprise Risk Management, Internal Audit, or Corporate Governance, preferably in professional services, and experience in process and compliance framework creation.
• Bachelor’s or master’s degree in accounting or finance.
• Professional certification such as CA, CPA, ACCA, CIA, or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational, attention-to-detail, analytical, and problem-solving skills.
•Proficiency in Microsoft Office Suite; familiarity with SAP or similar ERP and BI tools such as Alteryx, Power BI etc. is preferred.
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