Job Summary

The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.

Job Responsibilities

• Works with stores’ managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories
• Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures
• Assists Line Manager in reviews and budgets
• Assists in selecting competent team members
• Supports, participates in training and develops staff for future potential
• Manages employee issues and disciplinary matters
• Ensures all brand standards, policies and procedures are communicated to team members and are complied with
• Checks quality of service, coffee and food excellence
• Utilizes customer feedback to lead stores in identifying gaps and executing improvements
• Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time
• Contributes to Costa success by leading stores’ operations within his area, customarily exercise discretion in managing the overall experience of the stores
• Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance
• Develops talent and identifies training needs through coaching and mentoring
• Works with the Training Manager to ensure training needs are addressed
• Ensures a succession plan is in place to meet future manpower requirement
• Involved in Local store marketing initiatives and drive store performance
• Involved in selecting costa locations & new store acquisitions
• Involved in store design & build to ensure that all costa stores are built according to the design pack & brand standards
• Ensure the costa policy and procedures are completed by the store manager & sign monthly paper works
• Ensure the MC related paper works are completed by the store manager & sign day to day paper works during the store visits
• Involved in product ordering forecast
• Involved in above the line marketing activities and lead outdoor event/activities
• Involved in making any new operational/financial policies related to audit and brand excellence
• Ensure NSO on time, up to standard and budget

Candidate Requirements

• Strong verbal and written communication skills
• Good leadership skills
• Knowledge & understanding of  P&L/ KPIs
• Able to positively engage, motivate and influence other
• Highly self-motivated and directed with an attention to detail
• Excellent organizational, planning and time management skills
• Ability to train and develop the skill and knowledge
• Experience in operational management
• Experience within retail hospitality sector (preferable coffee shops industry)
• Computer proficiency

Education