Kuwait Civil ID Home Delivery – PACI Registration, Fees & Latest Update

Kuwait Civil ID Home Delivery – PACI Registration, Fees & Latest Update  Kuwait Civil ID home delivery registration guide. Check PACI’s latest service update, online application steps, old delivery fees, address, contact number and working hours. Are you looking to register for Civil ID home delivery in Kuwait? Would you like to receive your new or renewed Civil ID (Bitaqa Madaniya – البطاقة المدنية) at your home instead of visiting a PACI office?

The Public Authority for Civil Information (PACI) is preparing to restore its Civil ID home delivery service after it was suspended for almost four years. This service is intended to help Kuwaiti citizens and expatriate residents receive their ready Civil ID cards at their homes or other specified delivery locations. In this detailed iiQ8 guide, we explain the latest PACI announcement, the previous online registration procedure, delivery charges, required information, how to check Civil ID status, PACI office address, working hours, contact number and Google Maps location.

1. What Is PACI Civil ID Home Delivery Service?

PACI Civil ID home delivery is a service through which customers can receive their physical Civil ID cards at their selected address without personally visiting a PACI collection centre.

The service is useful for:

• Kuwaiti citizens receiving new or renewed Civil ID cards.
• Expatriates living and working in Kuwait.
• Families who want to receive multiple eligible Civil ID cards at the same address.
• People who have difficulty travelling to PACI offices.
• Residents who prefer doorstep delivery after their Civil ID is ready.

The home delivery service is for distributing the physical card. It does not replace the Civil ID renewal application, residence procedures or other PACI transactions.

Civil ID Home Delivery Kuwait – PACI Online Registration, Address & Timings 2026 Best

2. Has PACI Started Civil ID Home Delivery Registration in 2026?

PACI has taken a step towards restarting the service by inviting delivery companies to qualify for the new arrangement.

The previous home delivery service was suspended after the earlier delivery contract was not renewed. PACI is now working towards appointing qualified companies to provide the service again.

Important for residents: The company pre-qualification announcement is not the same as an online application opening for Civil ID holders. Wait for PACI to announce the public registration link.

3. PACI Official Website – Civil ID Online Services

Use the official PACI website for Civil ID enquiries and available electronic services.

Some of the Civil ID services available through the PACI portal include:

• Civil ID number enquiry.
• Civil ID card validity enquiry.
• Civil ID renewal.
• Civil ID card status enquiry.
• Payment of applicable card and other service fees.
• Other individual and institutional electronic services.

Direct link: PACI Electronic Services – Kuwait

4. How to Check Whether Your Civil ID Card Is Ready

Before requesting home delivery, the first thing to check is whether PACI has completed the card issuance process.

Step-by-step Civil ID status check

1. Open the official PACI website.
2. Find the Civil ID card services section.
3. Select the card status enquiry option.
4. Enter your Civil ID number or receipt number as requested.
5. Submit your details.
6. Check the result displayed by PACI.
7. If your card is ready, follow the current collection instructions.

The PACI homepage provides a card status enquiry facility. You can also find other Civil ID enquiries on the same portal.

5. Previous PACI Civil ID Home Delivery Registration – How It Worked

The following instructions describe the previous delivery service that PACI introduced in November 2020. They are included to help visitors understand the earlier process and prepare for the new service.

These are historical instructions, not confirmation that the old registration page is accepting new orders in November 2026. PACI may change the new application process.

Step 1: Open the PACI Delivery Portal

The previous service used the following address:

https://delivery.paci.gov.kw/

Use this address only as a historical reference until PACI confirms the new public registration link. Do not enter personal information or make a payment unless PACI confirms that the portal is active for the new service.

Step 2: Check Your Civil ID Eligibility

The previous service accepted requests only for Civil ID cards that met the delivery service criteria.

Check the current status of your card before proceeding. The new eligibility requirements will need to be confirmed by PACI.

Step 3: Enter Your Civil ID Details

The previous service required the applicant to provide identifying information to arrange delivery.

Keep the following information ready in case it is requested in the new application:

• Civil ID number.
• Civil ID card serial number, if applicable.
• Receipt or application information, if requested.
• Registered contact mobile number.
• Other details specified by PACI.

Step 4: Enter Your PACI Address Information

Enter the correct delivery location when the new application becomes available.

Keep these address details ready:

• Governorate.
• Area name.
• Block number.
• Street number or name.
• Building number.
• Floor number.
• Apartment number.
• Contact mobile number.

Make sure the address matches your actual residence and any address information required by PACI.

Step 5: Review the Delivery Request

Before submitting, carefully check the Civil ID number, delivery address and telephone number. Incorrect details can cause delivery delays.

Step 6: Pay the Delivery Charges

The previous delivery service charged a fee for the first card and a smaller fee for additional cards at the same PACI address. The new charges have not been confirmed.

When the new service opens, use only the payment method displayed in the official PACI-authorised application.

Step 7: Save the Delivery Confirmation

Keep the application reference number, order confirmation and payment receipt. These details may be needed for tracking or contacting the delivery company.

Step 8: Receive Your Civil ID Card

Once the new service becomes operational, follow the instructions provided by PACI and its appointed delivery company. The new rules will specify how the recipient’s identity is verified and whether an old Civil ID must be surrendered.

6. PACI Civil ID Delivery Fees – Previous Charges

When PACI introduced the original delivery service in November 2020, the announced charges were as follows:

The earlier service specified that additional cards could be included when they shared the same PACI address number as the main card.

7. Important Conditions from the Previous Delivery Service

The original PACI announcement included several conditions that are useful for understanding how the earlier service operated.

Note: These are conditions published for the earlier service. PACI may revise them when the new delivery company and service rules are announced.

8. What Documents and Information Should You Keep Ready?

Although the new registration requirements have not been published, it is useful to prepare the following details:

• Your valid Civil ID number.
• Your existing Civil ID card, if available.
• Card serial number, if requested.
• Civil ID application receipt, if applicable.
• Your registered Kuwait mobile number.
• Your complete residential address.
• Your PACI address details.
• Additional family members’ Civil ID information, if multiple cards are eligible.
• Payment method supported by the official delivery portal, if required.

Do not send copies of your Civil ID, passport or banking information to unofficial agents offering registration assistance.

9. PACI Main Office Kuwait – Address and Location

If your Civil ID is ready and you need to collect it in person, PACI’s main branch is located in South Surra, in the Ministries Area.

PACI South Surra – Embedded Google Maps

Use the map below to find the PACI main office and plan your journey.

Tip: Search for PACI South Surra in Google Maps before travelling. Confirm that the branch provides the particular service you need.

10. PACI Working Hours – South Surra Main Branch

PACI publishes separate timings for Civil ID card collection and public reception. Please check the correct timing for your purpose before visiting.

A. Civil ID Card Collection Timings

B. Public Reception – Kuwaiti Citizens

C. Public Reception – Non-Kuwaiti Residents / Expatriates

11. Other PACI Branches and Service Centres in Kuwait

PACI lists additional branches and service locations for public transactions. The availability of Civil ID collection and other services differs by location.

For the latest branch list and service-specific timings, use the PACI official page:

PACI Branch Locations and Working Hours

12. Civil ID Renewal Online Through PACI and Sahel

Remember that Civil ID renewal and home delivery are two different stages. You may be able to renew your card electronically, but the physical card must still be issued and made available before it can be collected or delivered.

Renewal Through PACI Electronic Services

1. Visit PACI Electronic Services.
2. Open the Civil ID services section.
3. Select the relevant renewal service.
4. Enter your Civil ID details as requested.
5. Follow the instructions for your applicant category.
6. Pay the applicable fee displayed by the official system.
7. Check your card status after completing the application.

Renewal Through Sahel

1. Open the official Sahel government application.
2. Log in using the required authentication method.
3. Open the PACI services section.
4. Find the relevant Civil ID service.
5. Follow the on-screen instructions.
6. Complete the payment if requested.
7. Check the transaction status and notifications.

Service availability depends on the applicant category and transaction. Use the official application rather than unofficial renewal services.

13. Kuwait Mobile ID – Hawiyti (هويتي)

Kuwait Mobile ID is PACI’s official digital identity application. It allows eligible users to carry a digital Civil ID on their smartphones for supported identity verification and electronic services.

Official website: https://hawyti.paci.gov.kw/

General registration steps:

1. Download the official Kuwait Mobile ID application.
2. Open the application.
3. Select the appropriate registration option.
4. Enter the required Civil ID and personal details.
5. Complete the identity verification steps.
6. Enter the OTP if requested.
7. Set your application PIN and finish registration.

Mobile ID and physical Civil ID delivery are separate services. Having a digital Civil ID does not automatically mean that a physical card has been delivered.

14. PACI Contact Number and Customer Support

Historical courier contact: The original 2020 delivery announcement listed 22055660 for enquiries about the previous delivery arrangement. This is not verified as the contact number for the proposed new service. Do not rely on it for new registrations.

15. What Should You Do If Your Civil ID Is Ready but Home Delivery Has Not Opened?

If PACI shows that your physical Civil ID is ready, but the new delivery service is not yet accepting orders, follow the current in-person collection procedure.

1. Visit the PACI official website.
2. Check the Civil ID status enquiry.
3. Confirm that the card is ready.
4. Check which branch provides the relevant collection service.
5. Verify the branch’s card collection timings.
6. Carry the required identification or old Civil ID, where applicable.
7. Follow the collection instructions provided by PACI.

Do not assume that an online renewal confirmation is sufficient for card collection. Check the physical card status first.

Kuwait Civil ID Status On PACI Website | How to check Bataka Status online in Kuwait iiQ8 Best

16. Important Safety Tips for Civil ID Delivery Applicants

• Use only websites linked from the official PACI portal.
• Do not share your Civil ID OTP with anyone.
• Do not send passport or Civil ID copies to unknown WhatsApp numbers.
• Do not pay agents who promise guaranteed delivery appointments.
• Check the delivery fee on the official payment screen.
• Verify the delivery company’s identity when the new provider is announced.
• Keep your registered mobile number active.
• Make sure your residential address is accurate.
• Keep your delivery order confirmation and payment receipt.
• Check PACI’s announcements before using an old delivery link.

17. Frequently Asked Questions – Civil ID Home Delivery Kuwait

1. Has PACI started Civil ID home delivery in November 2026?

PACI has started the process of qualifying delivery companies to restore the service. However, the company selection announcement does not confirm that residents can already register for delivery.

2. What is the official PACI website?

The official PACI electronic services website is https://services.paci.gov.kw/.

3. What was the previous Civil ID home delivery fee?

The 2020 service charged KD 2 for the first card and KD 0.250 for each additional card at the same PACI address. The new service charges have not been confirmed.

4. Can expatriates receive Civil ID cards through home delivery?

The proposed service is intended for citizens and residents. The final eligibility requirements will be published by PACI when the new service opens.

5. Can I register for home delivery before my Civil ID is ready?

The previous service accepted eligible cards that were ready for delivery. The new service’s exact eligibility and timing rules have not yet been announced.

6. Can I add my family members’ Civil ID cards to the same delivery order?

The previous service allowed additional cards with the same PACI address number to be included for an additional fee. PACI has not confirmed whether the same conditions will apply to the new arrangement.

7. What is the PACI contact number?

The PACI contact number is 1889988.

8. Where is the PACI main office located?

PACI’s main branch is in the Ministries Area, Block 1, South Surra, Hawally Governorate, Kuwait.

9. What are the Civil ID collection timings at South Surra?

The published timings are 7:30 AM–1:00 PM and 2:00 PM–7:00 PM, Sunday to Thursday. Check the official contact page for any changes.

10. Is the old delivery.paci.gov.kw website accepting applications?

The previous service used that address. Its availability does not confirm that new applications are open. Wait for PACI to confirm the new public registration link.

11. Is the old courier contact number 22055660 still valid?

That number appeared in the 2020 delivery announcement. It has not been verified as the contact number for the proposed new service.

12. Can I use Kuwait Mobile ID instead of a physical Civil ID?

Kuwait Mobile ID is an official digital identity and is accepted for supported identity verification and electronic services. It is separate from physical card delivery.

13. Will PACI announce a new delivery fee?

The new fee has not yet been officially confirmed. Check the PACI portal when the service opens.

14. What should I do if my card is ready but home delivery is unavailable?

Follow PACI’s current card collection instructions and visit the appropriate branch during its published collection hours.

18. Official PACI and Kuwait Government Websites

Article last updated: 10 November 2026.

Disclaimer: This article is an informational guide prepared by iiQ8. Historical fees, telephone numbers and application conditions are identified as information from the previous delivery service. The new PACI home delivery service’s public opening date, fees, provider and registration instructions must be confirmed through official PACI announcements. Always use official government channels for applications and payments.

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