Job Summary

To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.

Job Responsibilities

• Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved
• Achieve profit objectives by leading / directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly
• Achieve sales objectives by leading / directing the teams to attain targets in their assigned areas.Direct implementation of area marketing plans.Monitor and react to market conditions to maximize sales and profits and minimize competitor intrusion
• Drive profitability by focusing on top line sales and other P&L items such as food cost, labour cost, utility cost, etc.
• Ensure total customer satisfaction by adherence to all Costa Coffee’s Company operating standards, procedures and systems
• Ensure all food safety procedures are executed to company policies and local health / sanitation regulations; take corrective action as appropriate. Safeguard the cash and physical assets
• Manage customer complaints / feedback in coordination with person-in charge in regards to the type of complaints/feedback
• Manage the effective development and utilization of operations team to maximize their contribution and future career growth.Achieves manpower and turnover goals. Assures development of teams in coordination with HR through effective training and performance management systems
• Will be responsible for Driving Succession Planning in coordination with HR & Training
• Coaching and mentoring restaurant management team so that they are focused on delivering desired results

Candidate Requirements

• 10+ years’ experience in restaurant management, including experience in overseeing multi-location operations; or equivalent combination of education and experience
• Thorough knowledge of restaurant operations, local market business practices, local laws and regulations, marketing, training, human resources effectively within the franchise organization

Education