The ITIL Foundation Certificate in IT Service Management SYLLABUS
Foundation syllabus :
The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT service management as described in the
ITIL Service Strategy,
ITIL Service Design,
ITIL Service Transition,
ITIL Service Operation,
ITIL Continual Service Improvement,
ITIL Introduction and ITIL Glossary publications.
The ITIL Foundation Certificate
The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.
Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate.
The recommended number of study days is 3 when taught in a classroom environment, which can
include the final exam.
The ITIL Foundation Certificate
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ITILFND01 Service management as a practice :
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ITILFND02 The ITIL service lifecycle :
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ITILFND03 Generic concepts and definitions:
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ITILFND04 Key principles and models :
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ITILFND05 Processes :
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ITILFND06 Functions :
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ITILFND07 Roles :
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ITILFND08 Technology and architecture :
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ITILFND09 Competence and training :
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