The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

What about ITIL, Information Technology Infrastructure Library

ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure.

It is used to demonstrate compliance and to measure improvement. There is no formal independent third-party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2021, ITIL has been owned by PeopleCert.

Service Strategy Introduction in ITIL – ITIL Course

Continual Service Improvement in Activities and Concepts ITIL – ITIL Course

ITIL, or Information Technology Infrastructure Library, is a set of best practices for managing IT services and improving IT support and service levels.

• It is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business.

The goal of ITIL is to align IT services with business objectives, even as business objectives change.

• ITIL describes processes, procedures, tasks, and enables IT administrators to be business service partners, rather than just back-end support.

ITIL has been through multiple revisions and is now composed of five books, each covering a specific set of processes and stages on the lifecycle of IT services.

• ITIL is the most widely adopted framework for IT Service Management in the world and is a practical approach to identifying, planning, delivering, and supporting IT services to the business.