Types of SLA ITIL, information technology infrastructure library

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ITIL 407 total views, 0 today

Types of SLA ITIL, information technology infrastructure library

 

Types of SLA ITIL, information technology infrastructure library

 

What are the 3 types of SLAs?
What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers.

Types of SLA itil, information technology infrastructure library 

Types of SLA ITIL, information technology infrastructure library
 Service-based
 All customers get same deal for same services

Types of SLA ITIL, information technology infrastructure library

 Customer-based
 
 Different customers get different deal (at different cost)
 
 Multi-level
 
 These involve corporate, customer and service levels and avoid repetition
Right Capacity, Right Time, Right Cost!
 
 This is capacity management
 
 Balances Cost against Capacity so minimises costs while maintaining quality of service
 
Is it available? itil, information technology infrastructure library 
 
 Ensure that IT services matches or exceeds agreed targets
 
 Lots of Acronyms
 
 Mean Time Between Service Incidents
 
 Mean Time Between Failures
 
 Mean Time to Restore Service
 
 Resilience increases availability
 
 Service can remain functional even though one or more of its components have failed

What is the basic concept of ITIL? Types of SLA ITIL, information technology infrastructure library
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.

The Service Lifecycle ITIL, information technology infrastructure library

 

#ITIL

What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.

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December 28, 2018 9:03 PM

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