Customer/User
User Manager
Developer/Maintainer
Expert/Consultant
Contractor
- Review the minutes from the last meeting
- Review/assessment of proposed Requests For Change (RFCs)
- Resources involved
- RFC prioritization
Who RAISED?, REASON, RETURN, RISKS, RESOURCES, RESPONSIBLE, RELATIONSHIPS to other changes
Change Advisory Board ITIL, information technology infrastructure library What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.
The Service Lifecycle ITIL, information technology infrastructure library
Who are the CAB members?
Membership of the CAB can vary with the change complexity, impacted business processes and technology. There are usually a few permanent members, with the Change Manager being the first of them. The next one is the Configuration Manager, the person who knows everything about infrastructure. Others can vary: all IT people competent in the impacted service technology, business representative, vendor representative providing underpinning support to the service, etc. Other usual suspects who can help include:
- Service Desk Manager or Analyst
- Operation Manager
- Application Manager
- Information Security Officer
- Superman (If you can get him, no need to read further.)
In case of an emergency change, a CAB subgroup called the Emergency CAB (ECAB) will be in charge. Remember, in ITIL V2 they were called the emergency committee (CAB/EC).
What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.
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Change Advisory Board ITIL, information technology infrastructure library
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