What is Governance and Practice in ITIL ?
What is Governance and Practice in ITIL ?
Governance and Practice
Governance and practices serve as guidelines and benchmarks that IT organizations can adopt to ensure that their business performance remains competitive and are performed accordingly.
Governance is a platform used to ensure proper implementation of policies and strategy. It defines roles, responsibilities and standards that should be applied in the business environment. There are two important types of governance in IT:
• Corporate Governance:
“The ethical behavior by directors or others in the creation and preservation of wealth for all stakeholders.” The Sarbanes-Oxley Act (SOX) of 2002 is an example of measures that has been taken to avoid fraudulent behavior by corporate giants.
• IT Governance:
“An integral part of corporate governance that ensures that the organization’s IT sustains and extends the organization’s strategies and objectives.” There are rules and regulations that IT must comply to and IT is expected to utilize as well as create additional value by using existing resources. It is important to distinguish between Governance and Management:
Service Strategy Introduction in ITIL – ITIL Course• Governance is about maintaining proper policy and procedures to ensure that IT is “doing the right things”.
• Management is about “doing things right”.
Good practices encourage service providers to maintain a competitive advantage with competitors. Organizations can learn, enhance or develop their services to meet the benchmark set by best practices of competitors.
Best Practice is “the best identified approach to a situation based on observation from effective organizations in similar business circumstances”. ITIL® is an example of Best Practice.
What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.
The Service Lifecycle ITIL, information technology infrastructure library
#ITIL
What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.
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What is Governance and Practice in ITIL ?
What is Governance and Practice in ITIL ?
