What are the ITIL functions? ITIL Course
What are the ITIL functions? ITIL Course
ITIL Functions :
Function is a team or a group of people who perform a set of activities.
ITIL v3 defines four functions as
Service Desk,
Application management,
Technical Management, and
Operations Management.
Continual Service Improvement in Activities and Concepts ITIL – ITIL Course
4 ITIL v3 Functions
Service desk :
This is a function who will be the first point or single point of contact for end user issues.
Application management :
This is a function who will manage the application development and maintenance issues.
Technical management :
This is a function who will manage the technical expertise for the ITSM processes and operations.
Operations management :
This is a function who will manage the day to day operations with respect to IT operations control and IT facilities management.
What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.
The Service Lifecycle ITIL, information technology infrastructure library
What are the ITIL functions? ITIL Course
What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.
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