Service Portfolio Management itil, information technology infrastructure library
Objective: Service Portfolio Management itil – The objective of ITIL Service Portfolio Management is to manage the service portfolio. This ITIL process ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.
Part of: Service Strategy
Process Owner: Service Portfolio Manager
Service Portfolio Management itil, information technology infrastructure library
Priorities and manages investments and resource allocation
Proposed services are properly assessed
Business Case
Existing Services Assessed. Outcomes:
Replace
Rationalise
Renew
Retire
Service Portfolio Management itil, information technology infrastructure library
Process Description
Service Portfolio Management ITIL
Service Portfolio Management
Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces the process for managing the Service Portfolio at the strategic level.
Following the introduction of the Strategy Management for IT Services process in ITIL 2011, Service Portfolio Management has been re-focused to cover activities more closely associated with managing the Service Portfolio. The process overview of Service Portfolio Management shows the key information flows.
ITIL 4 refers to Service Portfolio Management as a general management practice, and has renamed the practice to “Portfolio management”.
What is ITIL ?
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
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Continual Service Improvement in Activities and Concepts ITIL – ITIL Course
What is the meaning of ITIL in IT?
ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.
The Service Lifecycle ITIL, information technology infrastructure library