Program splash screen starts up and then closes (stand-alone) autocad 2013

Are you trying to open AutoCAD or another Autodesk application, splash screen starts up and then closes but the program’s splash screen appears for a few seconds and then suddenly disappears? Does the software close without displaying any error message?

This problem can occur when launching AutoCAD, AutoCAD LT, AutoCAD Architecture, AutoCAD Civil 3D, Autodesk Inventor and other Autodesk desktop applications.

In some situations, the application may have previously frozen or stopped responding. After restarting the computer and trying to open the program again, the splash screen appears briefly and closes without loading the main application window.

One possible reason is a damaged or inaccessible Autodesk licensing component. However, licensing is not the only possible cause. Corrupted license data, outdated graphics drivers, damaged user profiles, missing software updates, antivirus conflicts, cloud-storage synchronization and corrupted application files can also prevent Autodesk software from starting.

1. Problem Description – Autodesk Splash Screen Appears and Then Closes

When you start an Autodesk application, the splash screen normally appears while the software loads its components, checks the license and prepares the main user interface.

In the affected situation, the startup process does not complete.

You may experience one or more of the following symptoms:

• The Autodesk or AutoCAD splash screen appears and disappears after a few seconds.
• The application closes without displaying an error message.
• The software worked previously but stopped launching after a system freeze or unexpected shutdown.
• The program appears in Task Manager briefly and then disappears.
• The application freezes while displaying the Loading message.
• The licensing or sign-in window fails to open.
• The issue occurs after installing a Windows update, graphics driver or Autodesk update.
• Other Autodesk applications installed on the same computer may also experience startup problems.

Important: The exact cause cannot be identified from the splash screen alone. Follow the troubleshooting steps in order and test the application after each major change.

2. Autodesk Products and Versions Covered

The original licensing procedure was intended for older Autodesk desktop applications, including several releases from 2009 to 2015.

The general startup troubleshooting methods in this article can also help investigate problems with newer Autodesk applications, but the licensing repair procedure depends on the product version.

Autodesk product or version	Troubleshooting consideration
AutoCAD 2009–2015	Older releases may use legacy ADLM/FLEXnet licensing components.
AutoCAD Architecture	Check the licensing components and application-specific startup files.
AutoCAD Civil 3D	Check licensing, graphics drivers, add-ins and custom components.
Autodesk 2020 and later desktop products	Check Autodesk Desktop Licensing Service and the relevant sign-in components.
Current AutoCAD installations	Also investigate graphics, Windows compatibility, updates, network access and profile problems.

Version warning: Do not apply old Windows XP, Windows Vista or Windows 7 licensing-file instructions blindly to a newer Autodesk installation. First identify the Autodesk product version and the licensing technology it uses.

3. Before Troubleshooting – Perform These Basic Checks

Before changing licensing files or reinstalling the application, complete these simple checks.

Step 1: Restart the Computer

1. Close any open Autodesk applications.
2. Open the Windows Start menu.
3. Select Power.
4. Choose Restart.
5. Wait until Windows has completely restarted.
6. Try launching AutoCAD again.

A restart can clear a stuck application process or a temporary service problem. If the splash screen still closes, continue to the next step.

Step 2: Check Whether the Application Is Still Running in the Background

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Select the Processes tab.
3. Look for AutoCAD, Autodesk or the affected application.
4. Check whether an earlier instance is still running.
5. If the application is clearly stuck, select the relevant process and choose End task.
6. Try launching the application again.

Do not terminate unrelated Autodesk licensing or background services simply because their names contain Autodesk. Some are required for product activation and sign-in.

4. Solution 1 – Verify That the Autodesk Licensing Services Are Running

One of the first things to investigate is whether the licensing service required by the installed Autodesk product is running correctly.

Older Autodesk products may use FLEXnet licensing components, while Autodesk 2020 and later desktop products generally use Autodesk Desktop Licensing Service and associated components.

Step-by-Step Procedure

1. Press Windows + R on your keyboard.
2. The Windows Run dialog box will appear.
3. Type services.msc.
4. Press Enter.
5. The Windows Services management window will open.
6. Search the list for the relevant Autodesk licensing services.

Depending on the installed product and version, look for:

• Autodesk Desktop Licensing Service
• FLEXnet Licensing Service
• FLEXnet Licensing Service 64

Not every computer will have all these services. The service names depend on the Autodesk products and licensing components installed.

How to Start a Stopped Licensing Service

1. Locate the relevant service in the Services window.
2. Check its Status column.
3. If the required service is stopped, right-click it.
4. Select Properties.
5. Check the Startup type and compare it with the service requirements for your installed Autodesk version.
6. If the service is configured for automatic startup, confirm that it is set appropriately.
7. Click Start if the service is stopped and the Start option is available.
8. Click Apply and OK.
9. Restart the Autodesk application and check whether it opens successfully.

Important: Do not change the startup type of every FLEXnet service to Automatic without checking the requirements for the installed product. Some legacy licensing services may use different startup configurations.

5. Solution 2 – Update or Repair Autodesk Desktop Licensing Service

This solution is especially important for newer Autodesk products.

If you are using AutoCAD 2020 or a later version and the licensing service is outdated, damaged or not responding, the application may fail to complete its startup process.

Autodesk provides updates for its Desktop Licensing Service. Keeping the licensing components updated can resolve certain license-validation and product-launch problems.

Step 1: Locate the Autodesk Licensing Installation Folder

1. Open Windows File Explorer.
2. Open the C: drive.
3. Navigate to the following folder:

C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing

Step 2: Run the Licensing Service Uninstaller

1. Locate the file named uninstall.exe.
2. Right-click the file.
3. Select Run as administrator.
4. Allow the uninstallation process to complete.
5. Do not interrupt the process.

Close Autodesk applications before performing this operation. This procedure removes the licensing service component, not the entire AutoCAD application.

Step 3: Download the Latest Licensing Service

1. Visit the official Autodesk support website.
2. Open the Autodesk Licensing Service Updates page.
3. Check the latest supported installer for your operating system and product.
4. Download the installer from Autodesk.
5. Extract the downloaded files if the package is compressed.
6. Run the installer using an administrator account.
7. Wait for the installation to finish.
8. Restart Windows.

Official download and update information:

Autodesk Licensing Service Updates – Official Support

Note: Use the installer recommended by Autodesk for your product and operating system. Do not download licensing installers from unofficial websites.

6. Solution 3 – Inspect Autodesk Licensing Log Files

If the application continues to close after checking the services, inspect the Autodesk licensing logs. These logs may contain useful information about license validation and trusted-storage problems.

Step 1: Open the Autodesk ADLM Folder

For the legacy licensing procedure described in the original article, check the following location:

C:\ProgramData\Autodesk\ADLM

For older Windows versions, the historical locations were:

Operating system	Legacy location
Windows XP	C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM
Windows Vista / Windows 7 / Windows 8	C:\ProgramData\Autodesk\ADLM
Newer Windows installations	C:\ProgramData\Autodesk\ADLM may be relevant to legacy components; newer licensing logs may be stored elsewhere.

To open the folder directly:

1. Press Windows + R.
2. Type C:\ProgramData\Autodesk\ADLM.
3. Press Enter.
4. Look for the relevant Autodesk licensing log file.

Some folders under ProgramData are hidden by default. If you cannot see them, enable the display of hidden items in File Explorer.

Step 2: Find the Licensing Log File

The older troubleshooting procedure refers to a log file with a name similar to:

productname201xENUAdlm.log

The actual file name depends on the Autodesk product and release.

Open the relevant log file using Notepad or another text editor. Search for words such as:

• Fatal error
• License cannot be accessed
• Error getting license usage
• Trusted storage
• License loading failure

Step 3: Identify the Legacy Licensing Errors

The original troubleshooting procedure identifies the following example errors:

Reason=Fatal error
ComputerName=COMPUTER
OS=5.1.2600.Service Pack 2
File=AdlmIntSATSLicense.cpp,Line=1150
AdlmIntError=38 [Error getting license usage and behavior]

Another example is:

Reason=Fatal error
ComputerName=COMPUTER
OS=5.1.2600.Service Pack 3
File=AdlmIntSATSLicense.cpp,Line=347
VendorID=2 [ADLMACT]
VendorError=101 [The license cannot be accessed/loaded/opened]

These are historical error examples associated with legacy Autodesk licensing. They are not universal error messages for every modern Autodesk startup failure.

In the original scenario, these errors indicated that the ADLM trusted-storage information may have become corrupted after the program or computer crashed unexpectedly.

7. Solution 4 – Repair a Corrupted Legacy FLEXnet Trusted-Storage File

Read this warning before continuing.

The following procedure is intended for the older Autodesk licensing setup described in the original article. It is not a general-purpose fix for all current Autodesk installations.

Step 1: Locate the FLEXnet Folder

For newer Windows versions using the legacy FLEXnet trusted-storage arrangement, the folder is generally:

C:\ProgramData\FLEXnet

For older Windows XP installations, the historical location was:

C:\Documents and Settings\All Users\Application Data\FLEXnet

For Vista and Windows 7 installations, the historical location was:

C:\ProgramData\FLEXnet

Step 2: Enable Hidden Files

1. Open File Explorer.
2. Select View.
3. Open the Show option, if available.
4. Enable Hidden items.
5. Navigate to the FLEXnet folder.

The ProgramData folder and some licensing files may not be visible until hidden items are displayed.

Step 3: Identify the Autodesk Trusted-Storage File

Look for a file with a name similar to:

adskflex_*_tsf.data

The asterisk represents a variable part of the file name. The exact name may differ between computers.

Step 4: Create a Backup Before Renaming

1. Do not immediately delete the file.
2. Copy the relevant file to a separate backup folder.
3. Record its original name and location.
4. Keep the backup in a secure location.
5. Confirm that you understand the possible activation impact before proceeding.

Step 5: Rename the File Only When the Legacy Repair Is Confirmed

If the exact legacy licensing error has been identified and the appropriate Autodesk guidance confirms this repair, rename the affected file by adding .bak to the end of its name.

For example, a file might be renamed as follows:

adskflex_example_tsf.data
adskflex_example_tsf.data.bak

The example name is illustrative. Rename only the confirmed affected file; do not rename every file in the FLEXnet folder.

Step 6: Restart and Test the Autodesk Application

1. Close File Explorer.
2. Restart Windows if required by the licensing repair procedure.
3. Open the Autodesk application.
4. Follow the legitimate activation or sign-in process if requested.
5. Check whether the software reaches the main application window.
6. Confirm that the license is valid.

For the legacy procedure, a new trusted-storage file may be created during re-registration. Do not assume that every newer Autodesk product uses this same repair mechanism.

8. Solution 5 – Check Windows Firewall and Antivirus Settings

Autodesk software may need to communicate with licensing and authentication components. Firewall rules, endpoint protection and network restrictions can interfere with this process.

Step 1: Check Windows Firewall

1. Open the Windows Start menu.
2. Search for Windows Defender Firewall.
3. Open the firewall settings.
4. Select Allow an app or feature through Windows Defender Firewall.
5. Choose Change settings if administrator permission is required.
6. Check whether the affected Autodesk application is listed.
7. If it is not listed, use Allow another app to add the correct application executable.
8. Apply the appropriate network permissions according to your organization’s security policy.

For example, an AutoCAD installation may contain its main executable in a folder similar to:

C:\Program Files\Autodesk\AutoCAD 2025\acad.exe

This is only an example. Your product version and installation path may be different.

Step 2: Check Antivirus or Endpoint Security

1. Open your installed antivirus or endpoint security application.
2. Review its quarantine and blocked-application history.
3. Check whether Autodesk licensing files or application executables have been blocked.
4. Review any security alerts generated when AutoCAD starts.
5. If a legitimate Autodesk component has been incorrectly blocked, follow your organization’s approved process to allow it.
6. Test the application again.

Security warning: Do not permanently disable antivirus or firewall protection as a routine troubleshooting method. Use a controlled diagnostic test with your IT/security team’s approval, and restore normal protection immediately afterwards.

9. Solution 6 – Update the Graphics Card Driver

Licensing problems are not the only reason that an Autodesk splash screen may close. Graphics drivers and display configuration can also cause startup failures.

Autodesk applications use graphics components to display their user interface and render drawings. An outdated, damaged or incompatible driver can cause the application to freeze or close during startup.

Step 1: Identify Your Graphics Card

1. Press Windows + R.
2. Type devmgmt.msc.
3. Press Enter to open Device Manager.
4. Expand Display adapters.
5. Identify the graphics card installed on your computer.
6. Record the manufacturer and model.

Step 2: Check the Driver Version

1. Right-click the graphics adapter.
2. Select Properties.
3. Open the Driver tab.
4. Record the driver provider, date and version.
5. Compare the installed driver with the current driver recommended by the graphics-card manufacturer and Autodesk’s certified hardware information.

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Step 3: Install an Appropriate Driver

1. Visit the official graphics-card manufacturer’s website.
2. Search for the exact graphics-card model.
3. Download a compatible driver for your Windows version.
4. Install the driver following the manufacturer’s instructions.
5. Restart the computer.
6. Open the Autodesk application again.

For professional workstations, check Autodesk-certified graphics hardware and drivers where available. A generic driver is not always the best choice for every workstation configuration.

Step 4: Test Hardware Acceleration

If AutoCAD can be started using a supported safe or diagnostic startup method, test whether disabling hardware acceleration resolves the problem.

If the application cannot open at all, follow Autodesk’s documented startup troubleshooting instructions for the relevant version. Do not randomly modify system environment variables or registry settings.

For legacy systems, the original Autodesk guidance also discussed OpenGL compatibility and Qt-related variables. These are specialised workarounds and should only be used when the specific graphics issue has been confirmed.

 

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10. Solution 7 – Check Cloud Storage and Synchronization Applications

Cloud-storage programs may synchronize or back up files while Autodesk applications are starting. In some circumstances, background synchronization or file-locking activity can interfere with application startup or licensing-related files.

Examples of cloud-storage applications include:

• Microsoft OneDrive
• Dropbox
• Google Drive for desktop
• Other enterprise backup and synchronization clients

Step-by-Step Procedure

1. Save and close all open work.
2. Check whether a cloud-storage application is actively synchronizing or backing up files.
3. Pause synchronization temporarily using the application’s normal controls, if permitted.
4. Do not delete or move Autodesk licensing folders as a test.
5. Try opening the Autodesk application again.
6. If the application works, investigate the synchronization configuration with your IT administrator.
7. Set an appropriate backup schedule or exclude only those folders that Autodesk or your IT team confirms should not be synchronized.

Do not permanently disable organizational backups or security monitoring without approval.

11. Solution 8 – Check Autodesk Identity and Sign-In Components

Newer Autodesk products may depend on sign-in and identity components in addition to the Desktop Licensing Service.

If the licensing service is running but the product still closes during startup, investigate the installed sign-in components.

Depending on the Autodesk product version, these may include:

• Autodesk Identity Manager
• Autodesk Single Sign-On Component (AdSSO)
• Autodesk Desktop Licensing Service

Procedure

1. Open Windows Settings.
2. Select Apps and then Installed apps, or open Programs and Features on older Windows versions.
3. Search for Autodesk Identity Manager.
4. Check whether the component is installed.
5. Identify the sign-in component appropriate for your Autodesk product version.
6. Check Autodesk support for the latest supported component update.
7. If the component is corrupted, follow Autodesk’s uninstall and reinstall instructions.
8. Restart Windows and test the Autodesk application.

Do not install an old Single Sign-On component on a newer product simply because it appears in an older troubleshooting article. Autodesk’s sign-in components vary by product generation.

12. Solution 9 – Test AutoCAD Without Third-Party Add-Ins

Third-party plug-ins, custom applications and add-ins can sometimes prevent AutoCAD from completing its startup process.

This is particularly worth investigating if the problem started immediately after installing a plug-in or customizing the application.

Step-by-Step Procedure

1. Identify any recently installed AutoCAD add-ins or plug-ins.
2. Check whether the problem started after installing one of them.
3. Use Autodesk’s documented safe-mode startup procedure for your version, where supported.
4. If AutoCAD opens successfully without add-ins, investigate the installed plug-ins.
5. Open the following user-level folder if relevant:

%appdata%\Autodesk\ApplicationPlugins

6. Review the installed plug-in folders.
7. Disable or uninstall the suspected add-in using its supported procedure.
8. Test AutoCAD after each change.
9. Reinstall only compatible plug-ins from trusted publishers.

Do not delete all application plug-in folders without making a backup and confirming which components are required.

13. Solution 10 – Test With a New Windows User Profile

Sometimes the problem is limited to one Windows user account. A damaged user profile, incorrect permissions or domain policy can affect application startup.

Testing with another Windows account can help determine whether the issue is profile-specific.

Step-by-Step Procedure

1. Open Windows Settings.
2. Navigate to Accounts.
3. Open Other users or the corresponding account-management section.
4. Create a temporary test account, following your organization’s IT policy.
5. Sign out of the current Windows account.
6. Sign in with the test account.
7. Try launching the Autodesk application.
8. Compare the result with the original account.

If the software opens correctly under the test account, investigate the original profile’s permissions, configuration, application data and group policies.

Do not delete the original Windows profile until its data has been backed up and the cause has been confirmed.

14. Solution 11 – Repair or Reset AutoCAD Settings

Corrupted AutoCAD settings, custom menus, templates and profile files can prevent the application from starting correctly.

If the licensing service and graphics driver are working properly, investigate the application configuration.

Procedure

1. Check whether your AutoCAD version provides a Reset Settings to Default option in the Windows Start menu.
2. Back up custom templates, plot styles, menus, tool palettes and other important configuration files.
3. Use the official reset option for your installed version.
4. Restart Windows if required.
5. Try opening AutoCAD with its default configuration.
6. If the application starts, restore custom settings gradually.
7. Test the application after each restoration.

Important: Resetting AutoCAD settings may remove or replace user customizations. Make a backup before performing the reset.

15. Solution 12 – Last Resort: Clean Uninstall and Reinstall Autodesk Software

If all the previous troubleshooting methods fail, the Autodesk installation itself may be damaged.

A clean uninstall and reinstall may be required. However, uninstalling every Autodesk product and deleting shared licensing information should not be the first response to a splash-screen problem.

Step 1: Back Up Important Files

Back up your project drawings and any custom files that you may need after reinstalling the application.

Step 2: Uninstall the Affected Autodesk Application

1. Open Windows Settings.
2. Select Apps and Installed apps.
3. Locate the affected Autodesk application.
4. Select Uninstall.
5. Follow the uninstallation instructions.
6. Restart the computer if requested.

Step 3: Use Autodesk’s Official Clean-Uninstall Procedure

If a normal uninstall does not resolve the problem, use the clean-uninstall instructions for the specific product and version.

Do not manually delete shared Autodesk folders or licensing components unless the official procedure specifically requires it.

Step 4: Handle Legacy Licensing Files Only When Required

The original legacy procedure also referred to the following files:

Legacy FLEXnet trusted-storage file:

C:\ProgramData\FLEXnet\adskflex_*_tsf.data

Legacy Autodesk product information file:

C:\ProgramData\Autodesk\ADLM\ProductInformation.pit

These files are associated with older licensing arrangements. Do not delete them from a modern installation simply because they appear in an old article.

The original procedure recommended removing these files only after uninstalling all Autodesk products in the affected legacy scenario. Even then, shared activation data may be lost and re-registration may be required.

Use this destructive cleanup only when it is explicitly applicable to the installed product and supported by Autodesk’s instructions or technical support.

Step 5: Reinstall the Autodesk Application

1. Download the correct installation package from your Autodesk account or the official Autodesk source.
2. Confirm that the product version is compatible with your Windows installation.
3. Install the application using an authorized administrator account.
4. Install the required updates and licensing components.
5. Restart Windows.
6. Open the Autodesk application.
7. Complete the official sign-in or activation procedure.
8. Open a test drawing and confirm that the application works normally.

16. Quick Troubleshooting Checklist

Use this checklist to record the actions completed during troubleshooting.

No.	Troubleshooting action	Completed
1	Restarted Windows and checked background processes.	☐
2	Checked the relevant Autodesk licensing services.	☐
3	Updated or repaired the licensing service where applicable.	☐
4	Inspected the relevant licensing logs.	☐
5	Checked licensing-file integrity using the applicable supported procedure.	☐
6	Checked firewall and antivirus restrictions.	☐
7	Updated the graphics driver and tested display settings.	☐
8	Checked cloud synchronization and backup activity.	☐
9	Checked sign-in components and third-party plug-ins.	☐
10	Tested another Windows profile or reset application settings.	☐
11	Performed a clean reinstall only after other checks failed.	☐

17. Frequently Asked Questions (FAQs)

Q1. Why does AutoCAD splash screen appear and then close?

This can happen because of licensing problems, corrupted trusted-storage data, outdated graphics drivers, damaged application files, sign-in component issues, Windows profile problems or conflicts with third-party applications.

Q2. Which Windows service should I check when AutoCAD does not start?

For newer Autodesk desktop products, check Autodesk Desktop Licensing Service. Older installations may also use FLEXnet Licensing Service or FLEXnet Licensing Service 64. The relevant service depends on the product version.

Q3. How do I open Windows Services?

Press Windows + R, type services.msc and press Enter. This opens the Windows Services management console.

Q4. What is the FLEXnet Licensing Service?

FLEXnet is a licensing technology used by some older Autodesk products. Depending on the installation, FLEXnet components may be involved in validating and managing product licensing.

Q5. Where is the Autodesk ADLM folder located?

For many legacy Windows installations, the folder is C:\ProgramData\Autodesk\ADLM. Older Windows versions used different application-data paths.

Q6. What is the adskflex_*_tsf.data file?

It is a legacy Autodesk/FLEXnet trusted-storage data file associated with licensing information. Changing or deleting it can affect activation for multiple Autodesk products.

Q7. Is it safe to delete the adskflex trusted-storage file?

Do not delete it as a routine troubleshooting step. It may contain activation information for multiple products. If a supported legacy repair requires changing the file, back it up first and understand that re-registration may be necessary.

Q8. Does the old FLEXnet repair procedure apply to AutoCAD 2025 or newer?

Not automatically. Newer Autodesk installations use newer licensing and sign-in components. Follow the troubleshooting instructions for the installed product version instead of applying old licensing-file instructions blindly.

Q9. Can a graphics driver cause AutoCAD to close during startup?

Yes. An outdated or incompatible graphics driver, display adapter configuration or hardware acceleration problem can prevent AutoCAD from completing startup.

Q10. Can antivirus software prevent Autodesk software from starting?

Yes. Security software may block a required executable or interfere with a licensing component. Review security logs and apply only approved exclusions or allow rules for verified Autodesk files.

Q11. Should I uninstall all Autodesk products to fix this problem?

No. A complete removal of all Autodesk products should be considered only as a last resort. First investigate licensing services, logs, graphics drivers, sign-in components and application-specific problems.

Q12. What should I do if AutoCAD still closes after trying all these solutions?

Collect the product version, Windows version, licensing error messages, relevant log files and startup symptoms. Contact Autodesk Support or your organization’s Autodesk administrator for further investigation.

18. Official Autodesk Support and Useful Resources

For the latest supported troubleshooting instructions, use the official Autodesk resources below:

• Autodesk – Splash Screen Shows and Then Closes
• Autodesk Licensing Service Updates
• How to Check Autodesk Desktop Licensing Service Status
• How to Reinstall Autodesk Licensing Programs
• Autodesk – Troubleshoot Products That Freeze or Hang During Startup

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20. Conclusion

When an Autodesk application displays its splash screen and then closes without an error message, the problem may be related to licensing, graphics drivers, application files, sign-in components, Windows configuration or conflicts with other software.

Start with the basic checks: restart Windows, inspect the relevant licensing services, review log files and verify that the graphics driver and application updates are appropriate for your product.

For newer Autodesk installations, check Autodesk Desktop Licensing Service and the required sign-in components. For older installations, the legacy ADLM/FLEXnet trusted-storage procedure may be relevant when the specific licensing errors are confirmed.

Most importantly, do not delete shared licensing files or uninstall every Autodesk product without understanding the activation consequences. Follow the correct procedure for your installed version and keep a backup before making significant changes.

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Disclaimer: This article is intended for educational and authorized troubleshooting purposes. Autodesk product behavior, licensing services, file locations and activation methods vary by product version. Always use official Autodesk installers and follow the supported instructions for your specific installation. Back up important data before modifying licensing files or reinstalling software.