Continual Service Improvement Models and Processes in ITIL, ITIL Course
Continual Service Improvement Models and Processes in ITIL, ITIL Course
Continual Service Improvement
Models and Processes
Introduction
Models and processes are necessary in order to execute systematic and coordinated improvement activities.
In Continual Service Improvement, several approaches and processes are identified to support the improvement of services and processes.
Deming Cycle
The Deming Cycle is described as below:
• Also known as Plan-Do-Check-Act
• Basis for quality management and improvement
• Quality management can be successful if management and staff are committed and aim to achieve the same goals.
The Deming Cycle is critical at two points in CSI: implementation of CSIs, and for the application of CSI to services and service management processes. At implementation, all four stages of the Deming Cycle are used. With ongoing improvement, CSI draws on the check and a…
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