ITIL Syllabus & Contents in brief – ITIL Course
Overview ITIL Syllabus & Contents in brief – ITIL Course
Governance and Practice
IT Service Management
Service Lifecycle
Service Strategy
- Service Strategy Process
- Service Portfolio Management
- Demand Management
- Financial Management
- Business Relationship Management
Service Design
- Design Coordination
- Service Level Management
- Service Catalog Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security management
- Supplier Management
Service Transition
- Process Overview
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Knowledge Management
Service Operation
- Definitions
- Event Management
- Incident Management
- Request Fulfillment
- Access Management
- Problem Management
- Service Operation Overview of Functions
- Service Desk
- Technical Management and Applications Management
- IT Operations Management
- Service Operation Processes
Continual Service Improvement
- Models and Processes
- Measurements
- Activities and Concepts
What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.
The Service Lifecycle ITIL, information technology infrastructure library
ITIL Syllabus & Contents in brief – ITIL Course
What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.
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