ITIL Course Explain RACI Model in ITIL ?
Explain RACI Model in ITIL ?
It is important to understand who plays the role of decision-making and what the types of responsibilities involved are. The RACI Model helps to define these responsibilities:
• Responsible: The person or people responsible to get the job done.
• Accountable: The person accountable for each task performed.
• Consulted: The person whom others come to for consultation and advice.
• Informed: The people who are informed about the progress.
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The RACI model includes four primary practice activities and roles:
- R: Responsible: The executor of a specific activity/function
- A: Accountable: The single individual responsible for the final outcome of said activity
- C: Consulted: The expert(s) providing information for the activity/function
- I: Informed: The stakeholders, such as senior managers, who must be informed
In terms of who’s responsible, the person occupying that role executes or implements a specific activity of function. It’s important to remember this, as the RACI model specifies that only one person is responsible for a particular function.
However, within the RACI matrix, there is always someone accountable for those actions, plus other stakeholders that might need to be consulted and kept informed.
Now let’s take a closer look at how RACI is applied in ITIL and ITSM functions, and how this can be deployed in problem, change, and incident management.
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