ITIL Course Explain RACI Model in ITIL ?

ITIL Course Explain RACI Model in ITIL ?

 

 

Explain RACI Model in ITIL ?

It is important to understand who plays the role of decision-making and what the types of responsibilities involved are. The RACI Model helps to define these responsibilities:

• Responsible: The person or people responsible to get the job done.

• Accountable: The person accountable for each task performed.

 




 

ITIL Course Explain RACI Model in ITIL ?

• Consulted: The person whom others come to for consultation and advice.

• Informed: The people who are informed about the progress.

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The RACI model includes four primary practice activities and roles:

  • R: Responsible: The executor of a specific activity/function
  • A: Accountable: The single individual responsible for the final outcome of said activity
  • C: Consulted: The expert(s) providing information for the activity/function
  • I: Informed: The stakeholders, such as senior managers, who must be informed

In terms of who’s responsible, the person occupying that role executes or implements a specific activity of function. It’s important to remember this, as the RACI model specifies that only one person is responsible for a particular function.

However, within the RACI matrix, there is always someone accountable for those actions, plus other stakeholders that might need to be consulted and kept informed.

Now let’s take a closer look at how RACI is applied in ITIL and ITSM functions, and how this can be deployed in problem, change, and incident management.

 

 

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