Continual Service, Improvement INDEX Content in ITIL, ITIL Course
Continual Service Improvement
Objective: The Continual Service Improvement (CSI) process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.
Part of: IT Service Management | ITIL processes
Introduction
Models and Processes
ITIL 4 Continual Improvement
The CSI processes described here follow the specifications of ITIL v3, where continual service improvement is defined as the 5th phase in the service lifecycle.
ITIL 4 no longer relates to disciplines and instead describes 34 ‘practices’. Many of the 26 processes specified in ITIL v3 can now be found as practices in ITIL 4.
ITIL 4 defines the discipline of continual service improvement as a general management practice and has renamed it to “Continual improvement”. This continual improvement practice is very much in line with the activities of the CSI processes as described on this page.
Continual Service Improvement in Activities and Concepts ITIL – ITIL Course
What is ITIL ? Continual Service, Improvement INDEX Content in ITIL, ITIL Course
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
What is the meaning of ITIL in IT?
ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.
Continual Service, Improvement INDEX Content in ITIL, ITIL Course
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