Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency with response time.

Resolves service desk problems and improves current service desk methods to increase productivity and customer service.

Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.

Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.

Assists with or performs administrative tasks.

Developing agreed solutiion architecture for deployment at client site thru the team and oversee successful implementation.

Continously Build and Develop himself and the Pre & Post sales team to pitch solution to market.

Attending Pre-sales meetings with the Sales Account Manager.

Ensure to accept complete responsibility as well as accountability for solution management project.

Develop and manage budget evaluation and report with regard to project.

Introduce & build new solutons with Xerox & Non- Xerox products.

Attain approval, track, update and report to management.

Ensure to define roles plus responsibilities throughout entire team member involved with project.

Involve business clients early during building solid relationships.

Develop and manage direct relations with main stakeholders as well as subject matter experts.

Ensure business solutions are commensurate with goals as well as priorities.

PMP / PRINCE 2 Certification.

Bachelor / Master in Computer Science, or relevant

ITIL Certification

Minimumv 5 to 7 years of experience in Pre-Post Solutions.

Previous experience in Xerox is a remarkable advantage.