Job Summary

Generalist remit as directed by the HR Manager; to include Performance Management, Talent Management, Training, Payroll, Recruitment, Engagement etc. activities and supporting ad-hoc HR Projects as required.

Job Responsibilities

•    Provide front-line consultation for employees and managers on a wide range of Human Resources functions including government and corporate policies and practices related to employment, performance management, compensation and benefits, and recruitment.
•    Responsible for end-to-end Recruitment process.
•    Coordinate work flow and procedures between Human Resources, Payroll, Compensation & Benefits and Government Services teams.
•    Deliver induction program for all new joiners.
•    Responsible for administering the probationary and performance review processes.
•    Work with line managers to create improvement plans for employees
•    Working with Talent Development Team on planning and roll-out of annual performance appraisal.  Follow up with business and ensure response in a timely manner with quality.
•    Assist with HR transactions including compensation changes, status change request forms, and handling employee transfers and exits.
•    Provide day to day performance management guidance to all levels of Company management (coaching, counseling, disciplinary actions).  Includes creating performance documentation.  Provide on employee relations matters including support for managers with respect to performance management, facilitation of issues resolution.
•    Conduct internal investigations in response to employee relations issues and render a recommendation that takes both business needs and the employee experience into account.
•    Conducts Exit interviews, analyze the turnover, and recommend retention strategy
•    Prepares reports by collecting, analyzing, and summarizing data and trends.
•    Protects organization’s value by keeping information confidential.
•    Take responsibility for ad hoc HR projects as and when required.
•    Co-ordinate training activities (in line with management feedback after 1-on-1 with employees during appraisal).
•    Uphold and drive HR best practice at all times.

Candidate Requirements

• Educated to university degree level, preferably from a business related program
• Should have relevant experience within any aspect of HR (Talent Acquisition, Performance Management, Learning & Development Employee Relations, Payroll , etc.)
• Must be fluent in English and have excellent written and oral communication skills;
• Must be computer literate in Microsoft office package, including Power Point, Word and Excel and Microsoft Project;
• Strong knowledge of Kuwait Labor Law.
• Must have excellent project & process management skills;
• Confidence to make decisions;
• Self-starter with a strong motivational drive;
• Able to negotiate & influence at all level

Long Description

Job Summary

The IT Service Desk Officer will provide first line technical support to internal staff and be available to work on a shift pattern and out of hours pro rata. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Coverage for support includes telephony across EMEA and Asia whilst also supporting offices in GCC where travel may be required to other offices. Home workers will also be supported.

Job Responsibilities

•Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
•Receiving, logging and managing calls from internal staff via telephone and email
•Maintaining an Asset Database and track changes
•1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware, such as desktop/laptops, printers, to MS office
•Troubleshoot basic network issues
•Escalate unresolved calls to the operations support team
•Log all calls in the Service Desk Call Logging system (Remedy)
•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
•To maintain a high degree of customer service for all support queries and adhere to all service management principles
•Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
•Provide stats for the weekly Service Desk report on call trends
•Publishing support documentation to assist staff with requests for information & provide staff training if required
•Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
•To arrange for external technical support where problems cannot be resolved in house

Candidate Requirements

•Experienced in presenting to all levels
•Proven ICT support skills
•Proven system management skills
•Proven experience of project management
•Proven excellent written communication skills
•Knowledge of ICT industry developments
•Ability to prioritise own work to support business priorities
•Ability to work autonomously and manage conflicting priorities
•Ability to provide IT support to customers including; Microsoft technologies, Mobile, Wi-Fi and Email configuration
•Windows 10/11
•Windows Server 2016/2019
•Office 2016/365
•Active Directory
•TCP/IP and general network knowledge
•Experience of Avaya telephone system desirable
•Experience of working within SLA and ITIL defined businesses preferred
•Degree educated or qualified by experience
•ITILv4 certified desirable
•Minimum 2 years’ experience in a similar role

Education

Job Summary

Responsible for growing our commercial landscaping business by acquiring new projects and building strong relationships with key decision-makers. Require a deep understanding of the commercial landscaping market and a proven track record of success in exceeding sales targets.

Job Responsibilities

•    Develop and implement strategic business development plans to target and secure new commercial landscaping projects.
•    Identify and qualify potential clients in the commercial sector, including property managers, developers, and architects.
•    Build strong relationships with key decision-makers and influencers in the landscaping industry.
•    Prepare and deliver compelling proposals and presentations that showcase Washingtonia’s services and expertise.
•    Negotiate contracts and ensure project scope aligns with budget and timeline constraints.
•    Manage existing client relationships and oversee project delivery to maintain client satisfaction.
•    Develop and maintain accurate sales forecasts and reports.
•    Identify and develop strategic partnerships that can benefit Washingtonia’s business development efforts.
•    Stay current on industry trends and competitor activity to adapt and optimize marketing strategies.
•    Contribute to the team environment by collaborating with internal departments such as design, production, and operations.

Candidate Requirements

•    Bachelor’s degree in business, marketing, landscaping, or a related field.
•    Minimum 5 years of experience in business development, sales, or account management within the commercial landscaping industry.
•    Proven track record of exceeding sales targets and achieving quota.
•    Strong communication, presentation, and negotiation skills.
•    Excellent relationship building and networking skills.
•    Ability to manage multiple projects and priorities simultaneously.
•    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
•    Valid driver’s license
•    Knowledge of landscape design principles and construction is a plus.