Long Description

Job Summary

Responsible for facilitating new store launches across multiple locations and providing support and problem solving for all existing stores.

This role will be at the intersect of business & IT, managing multiple stakeholders, including external stakeholders such as technology partners and vendors.

Job Responsibilities

o    Plan and manage the requirements and needs of new stores; this includes but is not limited to:
o    Procuring hardware and software licenses (POS + other non-POS equipment).
o    Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC’s, etc.).
o    Ensuring the proper and timely configuration of POS Systems/Users.
o    Ensuring setup is done in compliance with the organization’s IT standards & security policy.
o    Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
o    Support incident and service request management. This includes but is not limited to:
o    Ensuring timely solution delivery for incidents and service requests.
o    Ensuring incidents and requests are resolved within agreed SLA’s by proactively following up with vendors/partners and IT teams.
o    Ensuring timely closures for service tickets and incidents.
o    Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
o    Handle change requests until solution delivery.
o    Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.
o    Prepare monthly progress reports for senior and executive management review and use.
o    Develop SOP’s and training manuals for store staff.
o    Conduct trainings for store staff.
o    Asset tracking.

Candidate Requirements

Knowledge & Experience:
•Bachelor’s degree, Computer Science/ Business Administration
•5+ years in project management.Experience in retail is industry preferred.
•Project Management (PMP), or similar Project Management related qualification

Skills & Abilities:
•Good communication skills
•Planning skills
•Project & Change Management
•Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
•Good Analysis skills
•Good presentation and reporting skills
•Good problem-solving skills
•Can work well under pressure.
•Has excellent administrative and communication skills.
•Has excellent teamwork skills.
•Has experience in working in cross-functional teams and dealing with multiple business units.
•Has a strong drive for results.
•Ability to work with different partners and vendors to ensure timely delivery of store IT setup.

Education

Long Description

Job Summary

Job Responsibilities

Key Responsibilities:
•    Secure contracts by working directly with individuals involved in construction and landscaping projects in outdoor locations across Kuwait.
•    Cultivate connections with key decision-makers such as architects, consultants, contractors, and site engineers.
•    Understand the technical aspects of our products and how they fit into various outdoor project needs.
•    Present proposals, address concerns, and secure project wins within budget and timeline constraints.
•    Oversee sales orders, coordinate logistics with internal teams, and ensure smooth project delivery.
•    Track progress against targets, analyze results, and propose new initiatives to maximize sales goals.
Key Tasks:
•    Identify promising outdoor project locations and potential buyers.
•    Gain access to decision-makers and present compelling product solutions.
•    Negotiate pricing and terms to secure deals that benefit both our company and the project.
•    Manage all aspects of the order process from quotation to installation.
•    Monitor sales performance, analyze data, and report on progress.
•    Develop and implement strategies to exceed monthly sales targets in volume, value, and margin.

Candidate Requirements

•    5-7 years of experience in project sales, ideally within the construction or furniture industry.
•    Proven track record of success in closing deals and exceeding sales targets.
•    Extensive network of contacts in the Kuwaiti construction and landscaping sector.
•    Excellent communication and interpersonal skills in Arabic and English.
•    Strong presentation and negotiation abilities.
•    Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
•    Valid Kuwait driving license is essential.

Education

Long Description

Job Summary

Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services.

Job Responsibilities

• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

• 2 – 4 years of experience in the sales field or in the hospitality sector
• Bilingual – good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer oriented and enjoys interaction with people
• Posses high level of selling and convincing skills
• Team Player

Education