iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

 

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iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

 

Dear All, iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

Legal Collection Supervisor

Location: KW

Company: Alghanim Industries

1. BASIC FUNCTIONS AND SCOPE OF WORK:

 

  • Ensures effective collection follow-up on Legal portfolio and timely collection of  receivables
  • Improve collection in Legal to reduce bad debts provision
  • Handle customer service-related queries and complaints

                                             

2. PRINCIPAL DUTIES:

 

  1. Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets

 

  1. Ensure to identify and timely flagging of Skipper customer

 

  1. Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the  key responsibilities are:
    • Allocate Legal outstanding customer to collection agents for daily follow-up
    • Publish collection performance report by agent and age bucket
    • Publish daily call volume report by agent to ensure adequate follow-up happens
    • Evaluate agents follow-up call to ensure follow-up happens as per calling script

 

  1. Send SMS to overdue customers as per the policy

 

  1. Manage customer calls(inbound/outbound), handles queries or complaints

 

  1. Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation

 

  1. Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any

 

  1. Maintain good relationship with Police department to help in Car Seizure/Jail Order activities

 

  1. Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers

 

  1. Review follow-up feedback received from agents and take necessary action

 

  1. Provide required training/support to the team and ensure that team is working optimally

 

  1. Conduct regular team meetings to discuss on issues, suggestion and provide solution

 

  1. Publish report on collection performance to the management as applicable

 

  1. Review various reports and identify the issues and provide timely solution

 




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iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

 

Delivery Coordinator

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

  • To provide system support to Delivery operations and to prepare reports for   the management
  •  and showrooms.
  • To prepare payments related documents Petty Cash, POD Proceeds collection.

Job Responsibilities

  • To make following transactions in SAP for return deliveries and dented items returned by drivers or on the basis of emails received from showrooms.
    o Return Reschedule Deliveries
    o Cancellation Deliveries
    o Subsequent Deliveries
  • To Create Daily, Weekly & Monthly Reports
  • To Attend Customer Collect
  • To attend and make shipment for the customers coming to collect their items from the WH.
  • To attend customer calls and solve their problem related deliveries.
  • To upload the data in Bonus calculation files
  • To prepare OT for the dept
  • To prepare payments Memos , for Truck and Labors hired from third party suppliers
  • To submit collected cash to Bank / Treasury
  • E mails checking , printing and translation in Arabic
  • Follow up with WH for unpicked deliveries

Candidate Requirements

Computer & Software Knowledge – Basic hardware & applications knowledge used by the business

Problem Solving & Troubleshooting & Reporting – Determining causes of operating errors & problems and identifying their solutions. If solution beyond their control, reporting it to the concerned dept / person.

Bilingual – Should be able to read and write English and Arabic to understand and answer mails from showrooms and to take necessary action on them.

Education

Call Center Jobs Kuwait, Delivery Advisor, iiQ8 Vacancies

 

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