iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

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iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

Dear All, iiQ8 Jobs Delivery Coordinator, Legal Collection Supervisor

Legal Collection Supervisor

Location: KW

Company: Alghanim Industries

1. BASIC FUNCTIONS AND SCOPE OF WORK:

Ensures effective collection follow-up on Legal portfolio and timely collection of receivables
Improve collection in Legal to reduce bad debts provision
Handle customer service-related queries and complaints

2. PRINCIPAL DUTIES:

Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets

Ensure to identify and timely flagging of Skipper customer

Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:
- Allocate Legal outstanding customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script

Send SMS to overdue customers as per the policy

Manage customer calls(inbound/outbound), handles queries or complaints

Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation

Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any

Maintain good relationship with Police department to help in Car Seizure/Jail Order activities

Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers

Review follow-up feedback received from agents and take necessary action

Provide required training/support to the team and ensure that team is working optimally

Conduct regular team meetings to discuss on issues, suggestion and provide solution

Publish report on collection performance to the management as applicable

Review various reports and identify the issues and provide timely solution

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iiQ8 Jobs Sales Representative, Reception Clerk

iiQ8 Jobs Purchasing Engineer, Driver – Heavy

Delivery Coordinator

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

To provide system support to Delivery operations and to prepare reports for the management
and showrooms.
To prepare payments related documents Petty Cash, POD Proceeds collection.

Job Responsibilities

To make following transactions in SAP for return deliveries and dented items returned by drivers or on the basis of emails received from showrooms.
o Return Reschedule Deliveries
o Cancellation Deliveries
o Subsequent Deliveries
To Create Daily, Weekly & Monthly Reports
To Attend Customer Collect
To attend and make shipment for the customers coming to collect their items from the WH.
To attend customer calls and solve their problem related deliveries.
To upload the data in Bonus calculation files
To prepare OT for the dept
To prepare payments Memos , for Truck and Labors hired from third party suppliers
To submit collected cash to Bank / Treasury
E mails checking , printing and translation in Arabic
Follow up with WH for unpicked deliveries

Candidate Requirements

Computer & Software Knowledge – Basic hardware & applications knowledge used by the business

Problem Solving & Troubleshooting & Reporting – Determining causes of operating errors & problems and identifying their solutions. If solution beyond their control, reporting it to the concerned dept / person.

Bilingual – Should be able to read and write English and Arabic to understand and answer mails from showrooms and to take necessary action on them.