Hiring Call Center Agent, Customer Service Representative | iiQ8 Multiple Vacancies HR, Sales, Marketing, Admin

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Hiring Call Center Agent, Customer Service Representative

Dear All, here are the details about Hiring Call Center Agent, Customer Service Representative iiQ8

Call Center Agent

Location: KW

Company: Alghanim Industries

Position Overview

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Essential Job Roles:

Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Skills, Knowledge & Experience Required

Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills

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Hiring Call Center Agent, Customer Service Representative

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Sr. Customer Service Representative

Location: KW

Company: Alghanim Industries

Job Summary

The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department.

Job Responsibilities

•   Ensure timely and accurate preparation and delivery of policies and endorsements in compliance with the prescribed policies and guidelines of the company in order to serve customers efficiently
•   Provide quotations for new and renewals business.
•   Explain the terms and conditions to the customers via e-mails
•   Weekly filing policy, Data entry, keeping a tracker and provide reports to management.
•   Follow up with non-receivable policy after renewal issuing.
•   Assess the risk and classify it according to its likelihood of loss, and proof if the risk should be accepted and if so, how the policy should be issued and determining the premium that needs to be charged to insure the risk.
•   Manage business communication with corporate, non-captive & captive business and dealing with Brokers to Issue there Polices Required.
•   Follow Up for all Motor new or renewed insurance Policies Issued in the Head office from Issue date until filing.
•   •Approval to new & Renew policies in the System After Issued.
•   Coordinating with the finance department for the monthly closing.
•   Working along with Enaya sales staff

Candidate Requirements

•Diploma or Bachelors degree – open to Fresh graduates
•Good computer skills (MS Office)
•Proficiency in English
•Well-organized and responsible with an aptitude in problem-solving
•Excellent verbal and written communication skills
•A team player with high level of dedication

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