Long Description

Job Summary

Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above

Job Responsibilities

•Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
•Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders & customer complaints
•Manage correspondence with various departments for order fulfilment, customer complaints and returns
•Handling customer complaints and resolving within identified Company’s KPI.
•Following up with the 3rd party delivery agents through calls and the tracking system.
•Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
•Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents.
•Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.
•Process the deliveries, customer complaints, customer returns & order cancellation requests in multiple systems
•Ensure accuracy & correctness of information while processing any documents and/or updates in the systems
•Print system documents related to each order and customer complaints
•Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns
•Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns
•Plans work effectively to fulfil the responsibilities on time and without delay
•Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
•Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.
•Processing Order Cancellation and Returns.

Candidate Requirements

•1 to 3 years’ experience in similar roles
•Fluent in Writing and communication skills.
•Good coordination and process handing skills
•Team Player with Positive attitude and will to stretch limits
•High school
•Diploma or Bachelor’s Degree is preferred

Education

Long Description

Job Summary

Warehouse coordinator assigned in coordinating different warehouse operational processes, coordinate with clearance team, showrooms and system processing of inbound / outbound documentation for operations

Monitor system clearing of pending Stock transfer / putaway and follow-up on clearing variances in system

Job Responsibilities

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•Support the Supervisor’s In-charge in all system transactions reports / activities
•Creating and maintaining different stock related reports using databases of SAP
•Coordinate with clearance team to prepare notification of arriving containers to warehouse for creation of advance shipping notifications
•Receiving and printing of Goods receipt vouchers
•Creating and printing of put-away lists
•Creation and confirmation of out-going transfer orders
•Clearing inbounds of customer and showroom returns
•Minor level Administration of warehouse network and troubleshooting of both hardware as well as software related problems
•Handling of Customer picking and printing of Driver’s Job
•Support the Supervisors in follow up with Showrooms for Pending STS
•Preparation of Distribution on special requests from Product Managers / Showrooms
•Preparation of reports for checking of Picking / Put-away
•Performing Post goods issue and handling of  BU requests
•Create and maintain an Inbound Shipping Schedule to be updated as and when required and transmitted to the business team on a basis as determined by the Service Standard
•Create and maintain KPI’s on Service Standards for Inbound Containers. All relevant dates to be logged and a monthly report to be published.
•Update ASN’s on arrival of the containers with the Bin Locations, Movable Units and quantity received.  On completion of update send a Stock Receipt Confirmation to the buyer, which will detail any shortages / excess or damage to the stock received
•When required, will assume /do other warehouse role / activities as per Management / Superiors

Candidate Requirements

•1 to 3 years of experience in similar role in operating in high volume distribution operations.
•Highly PC literate (MS Office applications)
•Understanding of  KPI reporting and control procedures
•Excellent communication skills both verbal and written.
•Able to interact confidently with different parties (internal & external)
•Highly customer focused with a personal commitment to Quality and attention to detail
•Team Player who can earn respect and is comfortable working in a results originated environment
•High school as minimum
•Diploma or Bachelor’s Degree is preferred

Education