Service Transition, Knowledge Management in ITIL, ITIL Course
Knowledge Management in ITIL, ITIL Course
Service Transition
Knowledge Management
Introduction
Knowledge Management handles a variety of knowledge in the forms of data, information and experience.
Knowledge Management ensures that valuable knowledge is stored and managed for ease of future reference.
Purpose and Objectives
The purpose of Knowledge Management is to ensure that the right information is delivered to the appropriate place or person at the right time to enable informed decision.
The objectives of Knowledge Management are as follows:
• Improve the quality of management decision-making by ensuring that reliable and secure knowledge, information and data is available
• Enable the service providerto increase efficiency, quality and satisfaction and reduce costs by reducing the need to rediscover knowledge
• Ensure that staff have a clear and commonunderst…
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