The ITIL Foundation Detailed SYLLABUS Part 1
The ITIL Foundation Certificate in IT Service Management SYLLABUS
Foundation syllabus :
The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT service management as described in the
ITIL Service Strategy,
ITIL Service Design,
ITIL Service Transition,
ITIL Service Operation,
ITIL Continual Service Improvement,
ITIL Introduction and ITIL Glossary publications.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *Continual Service Improvement Measurements in ITIL – ITIL Course
ITILFND01 Service management as a practice :
The purpose of this unit is to help the candidate to define the concept of a service, and to comprehend and explain the concept of service management as a practice. Specifically, candidates must be able to:
01-1. Describe the concept of best practices in the public domain
01-2. Describe and e…
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