Service Strategy, Service Portfolio Management in ITIL, ITIL Course
Service Strategy, Service Portfolio Management in ITIL, ITIL Course
Service Strategy
Service Portfolio Management
Purpose
Service Portfolio Management (SPM) prioritizes investments and improves the allocation of resources.
The purpose of service portfolio management is to ensure that the service provider has the right mix of services to balance the investmentin IT with the ability to meet business outcomes.
The Service Portfolio represents the commitments and investments made by a
Service Provider across all customers and marketplaces.
The Service Portfolio aims to answer the following questions:
• Why should a customer buy these services?
• Why should they buy these services from our IT organization?
• What is the pricing and chargeback model?
• How should the IT organization’s resources and capabilities be allocated?
Objectives
The objectives of service portfolio…
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