Service Strategy, Service Strategy Process in ITIL, ITIL Course
ServiceStrategy
Service Strategy Process
Main Activities
The Service Strategy Process clearly defines the steps that should be taken before execution to minimize potential risks.
Explanation of activities:
• Define the market – to understand the customers and the opportunities
• Develop offerings– to define which services should be offered
• Develop strategic assets – to offer superior value throughservices
• Prepare for execution– to specify the Service Portfolio and the requirements for other lifecycles, namely Service Design, Service Transition and Service Operation
Service Managementas a Strategic Asset
Strategic assets are a set of distinct capabilities in offering superior value to customers throughservices and provide the basis for:
• Distinctive performance
• Core competence
• Qualifications to participate in business opportunities
Service Management is a strategic asset because it constitutes the core capabilities for Service Providers. The idea of strategic assets is important because it encourages IT organizations to think of Service Management as an investment.
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Service StrategyProcesses
The processes included in the Service Strategy Lifecycle phase are:
• Financial Management for IT Services
• Service Portfolio Management
• Demand Management
These processes work together to enable an IT organization to maximize the value of services beingprovided to customers and to provide the quality information required to make investment decisions regarding IT.
Service Strategy, Service Strategy Process in ITIL, ITIL Course
What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.#ITIL
Service Desk ITIL, Information technology infrastructure library
Continual Service Improvement Measurements in ITIL – ITIL Course
What is ITIL certification?
ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments.
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