Service Operation Definitions in ITIL, ITIL Course

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Service Operation Definitions in ITIL, ITIL Course

Service Operation
 
Definitions
Introduction
Service Operation  covers a prominent  part of the service lifecycle. It contains very important  key terms that are essential  to understanding  howITIL® processes  and functions work.
Key Definitions
There are several key definitions in Service Operations:
•   Event: Detectable occurrence that arise from the IT infrastructure.
•              Alert: A warning that a threshold has been exceeded or something significant has occurred in the IT infrastructure.
•   Incident: An unplannedinterruption to an IT Service.
•   Problem: The unknown root-cause of one or more Incidents.
•              Workaround:  A  temporary  solution  to  a  problem  that  enables  the  user  to continue   using  the  service  while  Problem   Management   tries  to  find  a permanent solution.
•   Service Request: A request from a User for information,  or advice, or for a
Standard Changeor for Access to an IT Service.

•              Request  for Change/Change: Service Operation Definitions in ITIL, ITIL Course All modifications  to the IT infrastructure  or its relateddocumentation managed by the Change Management process.Service Operation Definitions in ITIL, ITIL Course

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What is ITIL ? Service Operation Definitions in ITIL, ITIL Course
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.

 

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What is the meaning of ITIL in IT?

ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.

Service Operation Definitions in ITIL, ITIL Course
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