Citibank Kuwait profile
Citibank Kuwait is the Kuwait branch of Citibank. The Central Bank of Kuwait lists it as a foreign conventional bank. Citi says it is the fourth foreign bank to set up a branch in Kuwait, and that it offers corporate and investment banking services, not retail banking.
The branch is in Ahmad Tower in Sharq, at the corner of Arabian Gulf Street and Al Mulla Street.
Quick facts
- Bank type: Foreign conventional bank (Kuwait branch)
- Address: Ahmad Tower, corner of Arabian Gulf Street and Al Mulla Street, Sharq; the Central Bank lists Block 3, Ebn Misbah Street, Ahmad Al-Ayoub Building, Building 10
- Postal address: P.O. Box 26027, Safat 13121
- Telephone: +965 2259 4000
- Fax: +965 2259 4002
- Website: citigroup.com, Citi Kuwait page
- Working hours: Sunday to Thursday, 8:30 AM to 3:00 PM (map listing)
About Citi Kuwait
Citi’s Kuwait page says the bank has developed relationships with Kuwait’s financial institutions and top corporations for more than 30 years, and serves institutional clients in Kuwait from its regional headquarters in Bahrain, Dubai and London. The Kuwait branch has operated since December 2006, according to the Kuwait American Chamber of Commerce directory.
Citi’s businesses in Kuwait cover markets and banking for corporates, institutional investors and the public sector. The Central Bank of Kuwait lists Citibank among eleven foreign-bank branches.
Head office address and location
Citi’s Kuwait page gives the address as Ahmad Tower, corner of Arabian Gulf Street and Al Mulla Street, Sharq, with the postal address P.O. Box 26027, Safat 13121. The Central Bank of Kuwait gives a more formal address: Sharq, Block 3, Ebn Misbah Street, Ahmad Al-Ayoub Building, Building 10, floors G, 7, 10 and S1.
Mashreq Bank’s Kuwait branch is also described as being in Ahmed Tower on Arabian Gulf Street, and Al Rajhi Bank’s branch is in Building 10 on Ebn Misbah Street in the same block, so several foreign banks are close together here.
Contact information
| Channel | Details |
|---|---|
| Telephone | +965 2259 4000 |
| Fax | +965 2259 4002 (Central Bank listing) |
| Website | citigroup.com, Citi Kuwait page |
| Postal address | P.O. Box 26027, Safat 13121, Kuwait |
Citi’s Kuwait page gives the postal address, and the Central Bank of Kuwait lists the telephone and fax numbers. We did not find an email address that we could confirm for the Kuwait branch, so none is published here. Telephone the branch for any enquiry.
Working hours
Normal working hours, day by day
| Day | Branch hours |
|---|---|
| Sunday | 8:30 AM to 3:00 PM |
| Monday | 8:30 AM to 3:00 PM |
| Tuesday | 8:30 AM to 3:00 PM |
| Wednesday | 8:30 AM to 3:00 PM |
| Thursday | 8:30 AM to 3:00 PM |
| Friday | Closed |
| Saturday | Closed |
A map listing for Citi in Kuwait gives 8:30 AM to 3:00 PM, Sunday to Thursday, and these are also the standard banking hours in Kuwait. Citi’s own pages did not show a timetable, so confirm by telephone, especially because the branch serves institutional clients by appointment.
Working hours in Ramadan
| Branch type | Ramadan hours |
|---|---|
| Head office and single-shift branches (residential and commercial areas) | Sunday to Thursday, 10:00 AM to 1:30 PM |
| Branches inside shopping malls (two shifts) | First shift 11:00 AM to 3:30 PM; second shift 8:00 PM to 12:00 midnight; Friday excluded |
| Airport branches | Around the clock, with the schedule set by each bank |
| Friday and Saturday | Closed at ordinary branches |
These Ramadan hours were announced for Ramadan 2026 by the Secretary-General of the Kuwait Banking Association, following a circular from the Central Bank of Kuwait. She said hours may vary slightly from one bank to another, depending on each bank’s arrangements, iftar and fasting times and mall opening hours. The timetable for the next Ramadan will be announced before the month begins, so check the bank’s website or social accounts, and treat these times as a guide until then.
This listing is for a foreign bank’s branch in Kuwait. Several of these branches serve corporate and institutional clients, often by appointment, and may not keep a retail counter, so ask the branch whether the Kuwait Banking Association’s Ramadan timetable applies to the service you need.
Public holidays
Branches close on official public holidays, although ATMs, cash-deposit machines and digital banking stay available, and a few airport or mall branches may keep special hours. Announcements are normally made by the bank and the Kuwait Banking Association before each holiday, so check the bank’s website or social accounts before you go.
Kuwait International Bank (KIB) | iiQ8 KIB Working Hours
1. Citibank Kuwait – Branch Location
| # | Branch Name | Address | Working Hours |
|---|---|---|---|
| 1 | Citibank N.A. – Kuwait Branch / Head Office | Ahmad Tower, Corner of Arabian Gulf Street / Al Mulla Street, Sharq, Kuwait City, Kuwait P.O. Box: 26027, Safat 13121, Kuwait Telephone: +965 2259 4000Fax: +965 2259 4006 | Sunday–Thursday: 8:30 AM–3:00 PM |
2. Citibank Kuwait – Contact Details
| Contact Type | Details |
|---|---|
| Bank Name | Citibank N.A. – Kuwait Branch |
| Address | Ahmad Tower, Corner of Arabian Gulf Street / Al Mulla Street, Sharq, Kuwait |
| P.O. Box | 26027, Safat 13121, Kuwait |
| Telephone | +965 2259 4000 |
| Fax | +965 2259 4006 |
| General Local Email | No general Kuwait customer-service email published on Citi’s official Kuwait page |
| Media Contact | natasha.slowther@citi.com |
| Working Hours | Sunday–Thursday: 8:30 AM–3:00 PM |
| Business Activities | Banking, Markets and Services |
| SWIFT / BIC | CITIKWKW |
| Website | Citi Kuwait – Official Website |
Complaints Contact Citibank Kuwait | iiQ8 Best Guide
Citi’s official Kuwait complaint form confirms that customer complaints can be submitted to the Customers Complaints and Protection Unit at the Ahmad Tower address. The official form lists: Citibank Kuwait | iiQ8 Best Guide
| Contact Type | Details |
|---|---|
| Complaints Unit | Customers Complaints and Protection Unit |
| Telephone | +965 2259 4000 |
| Fax | +965 2259 4006 |
| Address | Ahmad Tower, Arabian Gulf Street, Sharq, P.O. Box 26027, Safat 13121, Kuwait |
| Bank Name | Branch | General Email | Customer Service | Complaints |
|---|---|---|---|---|
| Citibank N.A. – Kuwait Branch | Ahmad Tower, Sharq, Kuwait City | Not publicly listed | +965 2259 4000 | Customers Complaints and Protection Unit – +965 2259 4000 |
Banking services
Citi Kuwait offers corporate and investment banking: markets, services and banking for corporates, institutional investors and public-sector clients. It is not a retail bank, so individuals cannot open an everyday account there.
Citi describes its Kuwait business as a branch that serves institutional clients, with support from regional hubs.
Branches and ATMs
Citi operates a single branch in Kuwait, in Ahmad Tower in Sharq, and has no retail branch or ATM network.
Ask the branch whether the service you want is available in Kuwait or handled from the regional hub.
How to reach the head office by bus
The branch is on Arabian Gulf Street, Sharq in Sharq. KuwaitBusRoute’s page for Kuwait Bus 12 (Sharq to Sulaibiya) lists Ahmed Al Jaber Street, Mubarak Al Kabeer Street and Shuhada Street among its stops, and Kuwait Bus 15 (Maliya to Salmiya) lists Sharq, Darwazah and Al Shuhada St.
The CityBus Kuwait City Express loop lists Souq Al Kabeer, Sharq Police Station, the British Embassy, Hamra Tower and Al Soor Tower, and you can browse all Sharq bus routes. Bus numbers, routes and stops change, and none of these pages names a stop at the bank’s door, so check the route page and the nearest stop before travelling. For fares and cards, see the Kuwait bus pass guide, and for every route see Kuwait bus routes and numbers. More local routes are listed on KuwaitBusRoute.
Before you visit
- Telephone to arrange an appointment, since the branch serves institutional clients.
- Check the address, because the building is described in two ways.
- Branch hours, services, telephone numbers and temporary closures change, so confirm them with the bank before you travel.
Map and directions
The branch is in Ahmad Tower, at the corner of Arabian Gulf Street and Al Mulla Street in Sharq. We have not verified parking. The stored map pin is a general Kuwait City position.
Search for Citibank Kuwait on Google Maps
Map note: the pin stored for this listing is a general Kuwait City position and not the bank’s exact location. Use the address above, or the Google Maps link, which searches for the address.
Reviews and customer feedback
We do not copy customer reviews onto this page, because ratings and comments change all the time. To read or write reviews of the Citibank Kuwait office, open the Google Maps listing: search for Citibank Kuwait on Google Maps. Corporate offices often have few public reviews, so read them with care.
If you have a problem with the bank, contact the bank first through the channels in the contact table above. If it is not resolved, the Central Bank of Kuwait runs a consumer-protection service, listed on its website as 1864444, and publishes the Central Bank of Kuwait’s page for complaints against banks.
Frequently asked questions
Where is the Citi office in Kuwait?
Ahmad Tower, corner of Arabian Gulf Street and Al Mulla Street, Sharq, with the postal address P.O. Box 26027, Safat 13121. Citibank Kuwait | iiQ8 Best Guide
What is the Citi phone number in Kuwait?
+965 2259 4000, according to the Central Bank of Kuwait. Citibank Kuwait | iiQ8 Best Guide
What are the Citi working hours?
A map listing gives 8:30 AM to 3:00 PM, Sunday to Thursday. Citi’s own pages did not show a timetable, so call to confirm.
What are the hours in Ramadan?
For Ramadan 2026 the Kuwait Banking Association announced 10:00 AM to 1:30 PM at head offices and single-shift branches. Foreign branches should confirm the arrangements that apply to them.
Does Citi offer retail banking in Kuwait?
No. Citi says its Kuwait branch offers corporate and investment banking services. Citibank Kuwait | iiQ8 Best Guide
Kuwait Finance House (KFH) | iiQ8 KFH Working Hours Branches
Which other bank is in the same tower?
Mashreq’s Kuwait branch is also described as being in Ahmed Tower on Arabian Gulf Street.
Where is the head office on Google Maps?
Use the Google Maps link in the map section of this page and compare the pin with the address. The stored pin is only a general Kuwait City position.
Information checked against the Central Bank of Kuwait’s list of foreign banks, the bank’s own website, the Kuwait Banking Association’s Ramadan 2026 announcement and secondary directories, October 2026. Please confirm hours, services and branch details with the bank before visiting.