ITIL, information technology infrastructure library, Service Assets

itil, information technology infrastructure library 

Service Assets

Resources
Things you buy or pay for
IT Infrastructure, people, money
Tangible Assets

Capabilities
Things you grow
Ability to carry out an activity
Intangible assets
Transform resources into Services

What is ITIL ?
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.

The following ITIL terms and acronyms (information objects) are used in the ITIL Configuration Management process to represent process outputs and inputs:

Change Request to CMS Structure

• A request from a Service Management process to change the CMS structure. This request is sent to Configuration Management if new CIs or attributes must be recorded but the CMS’s structure is not adequate for holding the new data.

CMS/ CMDB

• The Configuration Management System (CMS) is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data about all configuration items and their relationships. A CMS may manage more than one physical Configuration Management Databases (CMDBs). Its underlying structure is defined by the Configuration Model, a logical model of the IT organization’s service assets. (See also: ITIL Checklist CMS – CMDB).

CMS Change Policy

• A set of rules defining who is authorized to modify the structure and contents of the CMS.

Configuration Audit Report

• A report summarizing the results of a CMS audit, highlighting revealed differences between CMS records and actually installed CIs.

Configuration Item (CI)

• Configuration Items (CIs) can be of various types: the CMS almost always covers services and IT infrastructure, but might also cover other item types like policies, project documentation, employees, suppliers, … Configuration Items are characterized by their attributes (recorded in the CI’s Configuration Record) and their relationships to other CIs.

Definitive Media Library (DML)

• The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected. The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD.

Continual Service Improvement in Activities and Concepts ITIL – ITIL Course

Service Desk ITIL, Information technology infrastructure library #ITIL

What is the meaning of ITIL in IT?

ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.