Important Update! Take a look at the detailed guidelines for airlines. Here are the guidelines to be followed by airlines before departure.
Detailed guidelines for Airlines – Pre-departure requirements
a. All airlines to disseminate the information regarding the precautionary measures to be taken by the passengers. This should be done through their websites, travel agents, call centres, displays at airports, assistance booths at the airports. etc.
b. Airlines to train/educate their staff and the staff of the ground handlers about the various measures that need to betaken.
c. Airlines to ensure that their aircraft are sanitized after every trip and at the end of the day, as per the protocol prescribed by the DGCA.
d. All airlines to take adequate steps to ensure that all tickets are sold electronically. They should build enough redundancy so as to ensure uninterrupted service to the passengers.
e. Educate the passengers about the web check-in process. They should provide alternatives if a passenger does not have a computer at home. Facilities of tele check-in should also be provided.
f. Inform all passengers that they will have to necessarily follow a web check-in/tele check-in process.
g. Airlines should devise a system that web-check-in or tele check-in is possible only when the passenger certifies the status of their health through the Aarogya Setu App or a self-declaration form. The passenger shall give a declaration to the following effect:
I. I/we am/are not residing in any containment zone.
ii. I/we am/are not suffering from any fever/cough/any respiratory distress.
iii. I/we am/are not under quarantine OR I/we are under quarantine, but having a negative RT-PCR test report, for which test was conducted within 96 hours prior to undertaking the journey from abroad.
iv. If I/we develop any of the above-mentioned symptoms, I shall contact the concerned health authorities immediately.
v. I/we have not tested COVID-19 positive in the last two months.
vi. I/we am/are eligible to travel as per the extant norms.
vii. I/we will make my mobile number/contact details available to the airlines whenever required by them.
viii. I/we understand that if I/we undertake the air journey without meeting the eligibility criteria, I/we would be liable to penal action.
ix. I/we undertake to adhere to the health protocol prescribed by the destination State/UT.
h. The airlines shall ensure that the boarding pass is issued only after the declaration given above has been made by the passenger. In case of a PNR having more than one passenger, the declaration would be deemed to be covering all the passengers mentioned in the PNR.
I. The airlines shall keep a record of the aforesaid declaration and make it available to any Central Government or State Government agency if required.
j. The airlines shall inform the passenger that only one check-in baggage is allowed apart from the hand baggage. The hand baggage shall be governed by the normal norms of the airlines. The check-in baggage should not exceed 20 kg, beyond which the airlines can charge.
k. The booking system of the airlines should provide for the printing of baggage tag by the passenger himself/herself. An alternative simple mechanism should also be provided to the passengers.
g. Airlines should devise a system that web-check-in or tele check-in is possible only when the passenger certifies the status of their health through the Aarogya Setu App or a self-declaration form. The passenger shall give a declaration to the following effect:
I. I/we am/are not residing in any containment zone.
ii. I/we am/are not suffering from any fever/cough/any respiratory distress.
iii. I/we am/are not under quarantine OR I/we are under quarantine, but having a negative RT-PCR test report, for which test was conducted within 96 hours prior to undertaking the journey from abroad.
iv. If I/we develop any of the above-mentioned symptoms, I shall contact the concerned health authorities immediately.
v. I/we have not tested COVID-19 positive in the last three weeks.
vi. I/we am/are eligible to travel as per the extant norms.
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