Project Implementation Specialist-Service Office, iiQ8 Jobs

 

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CityKuwait City

Project Implementation Specialist-Service Office, iiQ8 Jobs

 

Job description Project Implementation Specialist-Service Office, iiQ8 Jobs

PURPOSEOF THE JOB

  • Be theexpert and take responsibility for implementing logistics projectsin retail.
  • Actively lead and enable change inrelation to the assigned projects.
  • Act as aninternal consultant within the commercial team and offer know-howtransfer in the area of project implementation.

YOURASSIGNMENT

  1. For globalprojects and local initiatives, secure the successfulimplementation and coordinate all relevant readiness initiatives inthe organization
  2. Lead all involvedstakeholders in the organization towards a successfulimplementation including working across functions,evaluating the impact of the implementation on the customerexperience and existing working methods, and compiling the relevantimplementation material, aligning the implementation plans andproviding follow up and status reports.
  3. Steercommunication and change management to maximize motivation for allpeople involved to embrace and support theimplementation.
  4. Manage and secure the transferof knowledge to the line organization as well as to relevantfunctions within the commercial team and other relevantstakeholders.
  5. As the expert in project andchange implementation, share knowledge with colleagues to supporttheir competence development.
  6. Compile andmaintain a project portfolio and implement it as abusiness-steering instrument globally and locally.C
  7. Clarify and secure the necessary prerequisites, includingcorrect budget and business plan input on country and store level,in co-operation with the respective functions.
  8. Perform Gap/risk analyses and initiate the necessary riskmitigation activities in preparation for implementation.
  9. Constantly monitor performance against the agreed budgetand goals of current projects, inform the correct stakeholders andtake action accordingly.

Qualification

  1. Minimum experience of 5 years working in aspecialist/senior retail and/or logistics role with excellentskills in retail and/or logistics processes, tools and workingmethods.
  2. Excellent project management skillswith a proven record of delivering successful results.
  3. Ability to enable change and to work through others, setpriorities and delegate responsibility.
  4. Goodnumerical and analytical skills with the ability to identifyrequired business actions.
  5. Tactical andoperational thinking.
  6. Ability to meet agreedbudgets and goals with flexibility, speed, simplicity with anefficient and cost-effective commercial performance.
  7. Ability to think commercially by balancing efficiency,inspiration, and profitability.
  8. Ability toreflect and find value and ideas in collaborating withothers.
  9. Self-reliant and motivated with aproven ability to work as part of a team as well asindependently.

Apply Now Project Implementation Specialist-Service Office, iiQ8 Jobs

 

KDD Developer, indianinQ8 Job Vacancies

 

Call Center Agent

 

Location: KW

Company: Alghanim Industries

Long Description

Job Summary Export Sales Manager, iiQ8 Jobs

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

  • Plans, directs, coordinates and controls the total number of incoming calls from existing customers
  • Attends to enquiries from new prospects and makes outgoing calls
  • Opening new job cards related to the service center
  • Solving customers problems related to delivery and showroom
  • Conduct customer satisfaction surveys
  • Forward customer complaints by email to call centre supervisor
  • Execute telemarketing campaigns
  • Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

  • Bilingual – good command of both English and Arabic
  • 2 year experience in the same field
  • Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
  • Good communication skills
  • Clear voice and pronunciation
  • Team player
  • Friendly attitude with customers and team members
  • Excellent customer service skills

Education

High School / Diploma Export Sales Manager, iiQ8 Jobs

Project Implementation Specialist-Service Office, iiQ8 Jobs

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Q8 Vacancy for , HR Manager, Assistant HR Manager, iiQ8 Classifieds

Delivery Advisor

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

To provide an outstanding customer experience at time of delivery of vehicles back to customer. To ensure each customer is satisfied from their visit to us and provide necessary feedback using prescribed formats for development of the satisfaction levels

Job Responsibilities

•    Immediately on receipt of the information, inform the customer that the vehicle is ready. As much as possible the job details & costs should be informed on the phone. Confirm the delivery date/time and explain the advantage of coming on time. Log the call in Kerridge CRM module.
•    Great the customers upon arrival and explain to him/her what job have been done and charges for each job. Also inform the customers which of the complaints have not been attended (if any) and why. Explain the findings, characteristics and any report using the job card made available before customer arrival.
•    Advice the customers about the next service needed. Educate them about the benefits of making appointment for next visit. Thank the customer for the business and assure him our best attention at all times.
•    Actively ask the customers if they are satisfied with the service received during this visit. Use the prescribed format for quick evaluation of the satisfaction level of the customer.
•    Each customer who took delivery of their vehicles from us should receive a follow up call to ensure his / her satisfaction. Call should be placed within 48 hours of the vehicle delivery and log the call in Kerridge CRM. Module. If the customer is not satisfied, the customer case should be logged and forwarded to Manager for resolution.
•    Establish healthy and profitable relationship with the customer. Listen actively to the feed back at all interaction with the customer.

Candidate Requirements Lodging Clerk, iiQ8 Jobs

•    5 years experience in Customer Service
•    Graduate in any discipline preferably in hospitality industry
•    Good interpersonal and communication skills in English, Arabic is an advantage
•    Knowledge of Microsoft office application

Education

 

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KOC Project Jobs in Kuwait, iiQ8 Situation Vacant, Training, Telecommunication

 

Administrative Assistant

 

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

The Job Purpose of a Business Administrator will be to provide administrative support to Management along with other secretarial duties.

Job Responsibilities

  • Typing of all correspondence i.e. letters, memos, schedules, agendas, etc.
  • Handling independent business correspondence for the division (incoming and outgoing)
  • Directing incoming telephone calls to the appropriate recipient
  • Manage, organize and update relevant data, maintain a proper filing system
  • Organizing all business operations related events i.e. training, team meeting etc.
  • Organizing travel and hotel reservations for business trips from and visitors to, the division as well as visa processing
  • Responsible for preparing employees change of status forms and recruitment requests (new appointments, terminations, resignation)
  • Coordinating with personnel office especially in residence related matters
  • Coordination of tasks, projects and staff across various locations in Kuwait (warehouses, offices, suppliers, business partners and other facilities)
  • Responsible for division’s stationery requirements
  • Responsible for the division’s time sheet, tracking and resolving of various matters etc.

Candidate Requirements

  • Excellent communication skills in English are a must
  • Solid knowledge of wider Kuwait
  • At least 1 to 2 years work experience in a similar administrative role
  • Planning and organizational skills
  • Good computer knowledge and skills (Outlook – Microsoft Word – Excel – PowerPoint – Internet)
  • Must be self-motivating, driven, initiative and able to work independently and against tight deadlines
  • Must be able to multitask, handle demanding customers (internal and external), liaise with different individuals across different departments and functions, and be able to work systematically, accurately and with strong time management skills

Education

High School / Diploma

Project Implementation Specialist-Service Office, iiQ8 Jobs
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September 25, 2020 9:06 AM

522 days, 23 hours

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