Long Description

Job Summary

Head cashier leads and manages smooth, efficient and accurate payment handling procedures for customers. The job roles include providing cashiers with sufficient cash float and other supplies, ensuring cashiers are following company’s policy & procedures in counting cash money, and in handling credit/debit card payments. In addition to promoting the sales of gift cards, Telly cards and warranty programs when necessary at the POS terminal. The Head cashier is also responsible for preparing reconciliation reports, reporting discrepancies’ and taking disciplinary actions towards misconducts.

Job Responsibilities

Customer Service

• Ensures cashiers always smile and greet customers
• Ensures cashiers always presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Ensures cashiers are packing customers’ purchases at POS terminal /guiding customer to delivery area
• Accountable for providing customers with accurate information at POS terminal
• Ensures customer’s info. updated and offers forwarding invoices via email
• Ensures cashiers explain return & exchange policy to customers

Sales

• Ensures all cashiers:
• Obtain excellent and updated knowledge of all products & services
• Aware of all in-store promotions; discounts, credit, coupons and etc…
• Promote gift cards with focus on customer benefits
• Promote warranty programs highlighting its benefits to customers (if applicable) Promote
• Telly cards explaining features, options and benefits

Operations

• Ensures availability of sufficient levels of bags, printers’ paper rolls and all other necessary supplies
• Maintains sound equipment functional at POS and reporting any errors.
• Provides training, coaching and mentoring for existing and new joining cashiers
• Ensures POS terminal areas are presentable, clean and tidy
• Prepares payment vouchers, receipts, deposit slips, and related documents with keeping records of cash and credit transactions
• Performs general cashiering duties such as scanning items, collecting payments, verifying payments and etc…
• Balances cashiers at the end of the shift, makes adjustments as needed, and prepares the bank deposit for pick up the next day

And ensures all cashiers:

• Expedite customer payments effectively in an efficient manner
• Apply all POS procedures as instructed by store management.
• Maintain cash desk / packing area always clean and tidy
• Follow organizational rules and regulations / Policy & Procedures
• Follow company’s safety and security procedures
• Handle cash/credit payments and accurately counts customers’ money
• Count and balance cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Master computer applications in finalizing customers’ payments

Candidate Requirements

• Overall 2+ years of experience
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills
• Have eye for details & Good Analytical Skill

Education

Job Summary

Providing administrative and clerical support on highly skilled basis and supporting the licensing procedures paper work flow through working on a one– to– one basis with the Senior Supervisor to provide professional governmental documentation support and perform other related duties as required.

Job Responsibilities

•Assisting in devising and maintaining office systems, including data managements and filling.
•Screening phone calls, enquiries and requests, and handling them when appropriate.
•Providing all the requirements paper & documents and fill the applications for Business Licensing & Support staff which requested from the ministries.
•Assisting in liaising with Business Licensing & Support staff and BU’s.
•Registering and renewing the certificates CTC, CAIT and CITRA Kuwait.
•Providing all the updated documents that requested from ES Department.
•Providing all the requested documents that requested from the BU’s.
•Printing out all the Annual authorization signatures for the company’s.

Candidate Requirements

•Have a very good command in English / Arabic (Speaking, Writing and Reading).
•3-5 Years of Work Experience in a range of licenses issuance & renewal processes.
•Computer Skills and MS office proficiency.
•Effective verbal and listening communication skills.
•Negotiation skills.
•Stress and time management skills.
•Team building.
•Problem solving skills.
•Ability to manage a number of tasks at the same time.
•Impact and influencing.
•Results orientation.

Long Description

Job Summary

The Section head is fully responsible and accountable for sound section operations. The role focuses on leading section sales team in alignment with business strategies, in which all are responsible for providing customers with high level of services. Major focus of Section Head in driving sales and profitability to meet pre-set section targets. The Group Section Head is totally responsible for providing friendly work environment, and ensures section employees’ development through coaching and mentoring.

Job Responsibilities

Sales

• Manages and leads staff in achieving section’s targets
• Drives section’s sales activities to achieve targets in cash, credit, warranties & accessories
• Ensures proper implementation of promotional activities to support higher sales results
• Ensures adequate involvement of section team in analyzing sales data to maximize business results
• Follows up with sales associates on section & individual achievements
• Assists sales staff in completing difficult sales transactions

Customer Service

• Provides exceptional customer service and ensures sales associates also provide the same level of service.
• Handles and follows on section customer’s complaints and inquires;
• Interacts with section customers to ensure the quality of services provided.
• Ensures reviewing section’s CSI results and takes necessary actions

Operations

• Plans and prepares work schedules and assigns section’s employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
• Inspects section merchandise to ensure it is correctly priced and displayed
• Requests and suggests section’s product range/variety and maintain stock levels
• Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section level
• Secures section merchandise by implementing security systems and measures.
• Reports to Store Manager on section operations, performance and resources
• Ensures all section’s activities in alignment with organizational policies & procedures.
• Maintains section’s cost control measures in alignment with business objectives.
• Ensures section’s adequate level of merchandise and supplies through coordination with relevant departments
• Ensures sending section’s perpetual count to store manager on monthly bases
• Maintains adequate section’s manpower according to budget
• Conducting yearly appraisals and performance reviews with development plans for section employees
• Conduct section’s checklist
• Provides constant coaching, mentoring and training for all section staff
• Ensures providing safe & secured work environment at section level
• Ensures sound housekeeping at section level
• Ensures section employee awareness of safety and emergency procedures.

Candidate Requirements

Cont. Job Responsibilities

Talent Development

• Trains section staff on store policies, department procedures, and job duties;
• Leads section employees engaged in sales activities and conducting of inventories,
• Ensures compliance of section employees with established location security, sales, cleanliness and record keeping procedures and systems;
• Monitors and evaluates section staff performance and training needs;
• Develops, inspires, motivates and provides coaching and mentoring to section staff;
• Ensures section employees’ commitment to organizational objectives.

Candidate Requirements:

• 2+ years of  experience,
• Good English language
• Good communication skills
• Ability to work under pressure

Education