Job Responsibilities

•    Do proper costing of the Jobs in progress in Service areas, close the job cards on job completion after complying with the published pricing and discount norms and raise the invoices on the system  and collect cash from customers.
•    Accurately and efficiently operate cash register; deposit the daily cash collected to treasury, bank or duly authorised collection agents as advised by the Cost office co-ordinator or Supervisor. Obtain due acknowledgment from the person receiving the funds on Fund Transfer forms for cash handed over.
•    Ensure all disbursements are carefully handled after verification of proper supporting documents as per company policy;
•    Ensure all receipts and payments are timely recorded in cash register and the documents are filed and stored in an orderly manner along with all the supporting documents (Invoices, job cards, receipts etc)
•    Sort, count and wrap coins and currency.
•    Reconcile cash in hand with balance in Cash register on daily basis.
•    Ensure that there is sufficient cash in the cash drawer
•    Ensure that all schedules, including month end reconciliations, relating to cash are prepared on timely basis.
•    Flexibility to work above business hours and weekends as needed.
•    Ad hoc duties as assigned by line manager

Candidate Requirements

•    Knowledge of Bookkeeping and recording the accounting entries.
•    Preparing reconciliations and month end schedules.
•    Commerce graduate
•    Able to speak English and Arabic
•    Knowledge of Excel and Word
•    Minimum of 1 year experience in Cash handling and disbursements

Long Description

Job Summary

Job Responsibilities

•Welcomes customers and ushers them to the lounge area
•Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports
•Direct customers to the appropriate sales consultant based on rotation order
•Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …
•BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant
•Responsible for filling and sharing daily showroom reports

Candidate Requirements

•Must be able to speak and write Arabic and English
•Must be self-motivated, dedicated and able to handle demanding customers
•Prioritize customer satisfaction
•Pleasant personality
•Presentable and professional
•Able to work on computer (word, excel, internet etc…)
•College graduate or high school diploma with good command of English
•Team player and punctual
•Willing to work two shifts or straight shift based on business demands

Education

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

• Bilingual – good command of both English and Arabic
• 2 year experience in the same field
• Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
• Good communication skills
• Clear voice and pronunciation
• Team player
• Friendly attitude with customers and team members
• Excellent customer service skills

Education

Job Summary

The Senior Business Analyst will report directly to the Product Owner of Digital, who assumes responsibility for the Customer Product Set, covering the entire omni-channel ecosystem including ecommerce platform, mobile app, Point of Sale and store systems (staff scheduling, Clienteling, guided selling) etc.

The role has a strong focus on store, with a key focus on fully understanding the end-to-end customer journey, identifying pain points & improvement areas before delivering change to deliver a best-in-class customer experience.
This individual will have good communication skills, strong analytical and problem-solving skills as well as a passion for Retail. Strong presentation skills are required, as well as the confidence to manage multiple stakeholders from business teams, IT teams, external vendors and delivery partners. It is expected that the individual is a keen follower of technology trends and can determine potential business value in order to pro-actively suggest ideas to business & IT teams.

Job Responsibilities

• Performing requirements analysis. Develop business requirements into user stories, epics and business requirement documentation as required.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions ensuring solutions meet business needs and requirements.
• Conducting meetings and presentations to share ideas and findings.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Design to-be solution including functional design and process design.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Producing deliverables ensuring timing completion.
• Managing vendors  and business stakeholders.
• Managing competing resources and priorities.
• Assess potential technology solutions & vendors, developing scorecards and recommendations to business & IT teams.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Engage with 3rd party marketplace sellers during onboarding phase, and support with setting up of business process around integration between marketplace system and vendor system. This includes manual processes, bulk uploads, API integrations.
• Support with sprint planning in order to deliver approved backlog of change.
• Engage with other Business Analyst and developers across other functional domains (e.g. Supply Chain, Digital) to ensure knowledge sharing. Where applicable, recommend solutions that could benefit other business areas, and vice-versa.

Candidate Requirements

• University degree, ideally from a business or technology discipline.
• 4 years+ experience working as a Business Analyst in the omni-channel environment.
• 4 years+ experience of working within ecommerce, with preference for Digital facing brands.
• Experience of facilitating & running workshops (business & IT facing).
• Experience of capturing and documenting business requirements.
• Experience working on agile projects (end-to-end) and traditional waterfall projects.
• Ability to effectively execute tasks in a high-pressure environment.
• Ability to understand and communicate complex concepts and resolve complex problems.
• Project management experience is preferable.

Long Description

Job Summary

The Sales Engineer is responsible for the implementation of the sales plan to achieve the target and increase the department growth by optimizing the sales and market share of the existing products.

Job Responsibilities

•    Always looking for new customers and sales channels and searching the market for potential initiatives.
•    Delivering the technical and sales presentation to the potential customers, explain the plans clearly and be ready for any customer enquiry during the meetings
•    Clearly revealing the pros and cons of each brand and acting as an honest mentor to the customers looking to keep the long term relationships.
•    Meeting customers mainly MEW to introduce our products, attending prequalification meetings and seeking MEW approval for Lighting and Solar systems.
•    Being available for customers’ queries and questions.
•    Preparing, reviewing, and qualifying the technical drawings and designs with the customer in preparation for the installation stage.
•    Being customer-oriented providing the highest level of services to the company clients. Improving networking with customers by keeping updated records and database.
•    Always looking for ways to improve the department profits by promoting the available services to satisfy the sales targets.
•    Being legally, socially, and environmentally responsible, acting as an ambassador presenting the professional and healthy image of Alghanim Industries.
•    Liaising with Marketing department to propose the necessary marketing tools.
•    Continuously keeping an updated customers’ information.

Candidate Requirements

• Bachelor’s Degree in Electrical Engineering field
• Up to 5 years of experience in direct sales activities. Working in the same field is a must.
• Creativity:  Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
• Lighting / Street Lighting /Solar systems knowledge: Having the ability to use equipment and tools, able to read lux calculation reports
• Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
• Teamwork: Having to work well with others in order to get the job done.
• Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer’s job.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

Education