Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

• Bilingual – good command of both English and Arabic
• 2 year experience in the same field
• Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
• Good communication skills
• Clear voice and pronunciation
• Team player
• Friendly attitude with customers and team members
• Excellent customer service skills

Education

Long Description

Job Summary

Job Responsibilities

•Welcomes customers and ushers them to the lounge area
•Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports
•Direct customers to the appropriate sales consultant based on rotation order
•Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …
•BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant
•Responsible for filling and sharing daily showroom reports

Candidate Requirements

•Must be able to speak and write Arabic and English
•Must be self-motivated, dedicated and able to handle demanding customers
•Prioritize customer satisfaction
•Pleasant personality
•Presentable and professional
•Able to work on computer (word, excel, internet etc…)
•College graduate or high school diploma with good command of English
•Team player and punctual
•Willing to work two shifts or straight shift based on business demands

Education