Latest IT Jobs for freshers, IT Support Specialist, Jazeera Airways Vacancy

Established in April 2004, Jazeera Airways is the first non-government owned airline in the Middle East, continuing to be one of the few Middle East-based private airlines to this day.

Jazeera Airways serves to more than 50 destinations across the Middle East, Central & South Asia and Europe, operating a reliable fleet of Airbus A320 and A320neo aircraft – all fitted with our signature leather seats. In June 2018, Jazeera was the first airline in the Middle East to introduce the A320neo into its fleet.

Jazeera Airways owns and operates its own terminal at Kuwait International Airport – Terminal 5 (T5) ensuring an enhanced passenger experience with dedicated check-in, fast immigration and short transfer distances.

Call Center Manager

Jazeera Airways is looking for a Call Center Manager who would oversee the daily operations of Jazeera Airways Call Center and their employees. The incumbent would be responsible for hiring and training Call Center Representatives, establishing goals for the employees (Operations & Sales) and to follow-up & timely resolve any customer issues.

Responsibilities and Duties:

• Delivering high standards of service to customers by making the most effective and efficient use of Call Center staff and technology resources.
• Ensure Quality control and achieve SLA for inbound calls.
• Reduce the Call Center abandoned rate.
• Increase conversion rate while maintaining pre-defined service levels
• Recruit and train new Call Center Agents.
• Manage administrative tasks pertaining to the team like rostering, leaves etc.
• Manage outbound communications for flight disruptions
• Align Call Center operations as per business requirements and growth plans.
• Analyse Call Center data and prepare monthly reports for Senior Management

Requirements and Qualifications:

• Bachelor’s Degree in Marketing, Business Administration or Communication
• Minimum 6 years’ experience in telesales/call center in a managerial role.
• Candidates with prior experience in Airlines/ Travel or Airline reservations system (particularly Flight Speed knowledge) will be preferred.
• Excellent Communication Skills in English and Arabic
• Excellent Team Management Skills
• Proven ability to achieve tasks

Apply

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Jazeera Airways Economy Class offers great value. On board, passengers can watch the complimentary Jazeera Screens in-flight entertainment and purchase from a wide variety of food and drink options from the Jazeera Café menu. Passengers can upgrade their seat selection to either Priority Seats (Rows 4-6) with 31-inch seat pitch which allow priority boarding, Preferred Seats (Rows 7-10) with 31-inch seat pitch or XL/Extra Legroom Seats (Rows 11-12) with 36-inch seat pitch.

Our website and mobile app provide a simple and direct way to make bookings with all the best fares and Travel Extras.

Our dependable cargo services ship to a number of destinations – you can deliver both your large and small shipments with our trusted agents.

Jazeera Airways is a publicly-traded company and is listed on the Kuwait Stock Exchange.

Jazeera Airways is an IATA-member and keeps to high international standards of safety and security.