Kuwait Job Vacancy for Call Center Agent, iiQ8, Alghanim Industries
Announcement, Job Vacancy, Situation Vacant
550 total views, 0 today
Recent Posts
Call Center Agent
Location: KW – Company: Alghanim Industries
Long Description
Job Summary
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Education
Bachelor’s Degree
Urgently required IT Specialist, IT Cloud Technology, iiQ8 Jobs
Salmiya Accommodation available, Sharing accommodation available , Room for Rent
Disclaimer :
https://www.indianinq8.com is not responsible for content and makes no warranties or guarantees about the products or services that are published.
Apply on your own risk.