Kuwait Job Vacancy for Call Center Agent, iiQ8, Alghanim Industries

 

Recent Posts

Call Center Agent

Location: KW – Company: Alghanim Industries

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills

Education

Bachelor’s Degree

 


Urgently required IT Specialist, IT Cloud Technology, iiQ8 Jobs


Salmiya Accommodation available, Sharing accommodation available , Room for Rent

Spread iiQ8

October 14, 2021 3:03 PM

9101 days, 17 hours

Listing ID 67261681c4dbeeab 476 total views, 0 today