Kuwait Jazeera Airways, Call Center Agent Jobs


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Call Center Agent

We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers.

Key Responsibilities and Duties:

  • Attend inbound calls and make outbound calls.
  • Communicate clearly with and effectively with customers via calls, emails, whatsapp, and such.
  • Supporting and assisting customers and travel agents.
  • Promoting Jazeera Airways services & company products.
  • Attending passenger’s complaints and address accordingly.
  • Work on reservation system and handle the sales requirements.
  • Achieving KPI’s assigned (Sales & Ancillary).
  • Maintain service quality and follow up on customer’s inquiries.
  • Handling flights disruption and communicate with customers in case of any delays, flight cancelled, time change (if needed).
  • Assist and guide online & offline customers with all travel regulations.
  • Provide high quality customer service on every call.

Requirements and Qualifications:

  • Minimum High School Diploma.
  • Ability to work in shifts.
  • Excellent Customer Service & Selling Skills.
  • Knowledge of Microsoft Windows.
  • Excellent written and verbal communicator in Arabic and English.

IT Jobs in Jazeera Airways Kuwait, iiQ8 info
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April 29, 2022 5:09 PM

9332 days, 3 hours

Listing ID 491626bf1330733e 378 total views, 0 today